eBay

nevillesdaughter · ‎21-07-2015

Just sent off an item purchased last night, Express Post as requested and was advised by Aust Post that delivery would be 5 days because the recipient is outside of the Express network - this is apparantly faster than normal delivery, but obviously not overnight.

I went back to the listing to contact the buyer to let them know and lo and behold - eBay's estimated delivery time (presumably from yesterday) is 3 days!

I feel a defect coming on - and possibly worse......

Marina.

joethenuts · ‎22-07-2015

to marina i do believe you are doing a great job and i would be happy to buy from you ,

I am only going by what the buyer might think and you are thinking in the same way, how can you fix it in the future,

maybe in your listing state that express deliveries have to be in certain areas otherwise it would take longer, or have on the items check on the aus post sites for express deliverie suburbs. because its only going to happen again if a buyer is outside the area and they want the item quick. even you must think that paying for express and taking 5 days is a bit much ,by the way what suburb was it going to . have a nice day

jessicadazzler97 · ‎23-07-2015

@nevillesdaughter wrote:
@jessicadazzler wrote:
I've never used express postage before, but perhaps its not worth me starting!!
I have an eParcel account which means I print my labels at home, and the system tells me the delivery time before I complete the postage and send. I do free postage for my listings but offer the option of Express for $4 extra and when I enter the details for an Express parcel Iimmediately get a message if the address is outside of the Express network. This enables me to contact the buyer to ask if they wish to go ahead with Express, or revert to normal post and have their $4 refunded.

Most people choose to stay with Express because even if they are outside of the network, it is still faster than normal and to be honest, most people have told me that their parcel arrives quite a bit faster than Aust Post's estimation. So maybe Aust Post are just being cautious with their predicted delivery dates which I prefer to eBay's overly optimistic predictions!

I find most people are perfectly reasonable if they know what to expect and eBay are creating problems with their predictions. For Express deliveries within the network, I have always found the service very reliable. As an aside, the Express delivery network has recently been reduced somewhat, and I can't help but wonder if eBay are up to date with this.

Marina.

That's really interesting, thanks for explaining that Marina 🙂

comcol · ‎23-07-2015

Ebays so called 'defect' policy is simply aimed at hurting decent sellers who get in the way of their favoured sellers. How a customer returning an item because they accidently made an incorrect purchase is the sellers fault defies belief. Also Ebays listing times are a joke. If you state that you are using a courier for delivery it states the postage as being 'express'. Not sure which country Ebay thinks this is because no courier is express post. It makes stating delivery times impossible on here. I have actually had someone from country WA demanding their computer in 24 hours because of the stupidity of Ebay.

It is time Ebay updated this site to correct delivery times for each method of postage and emoved this defect rubbish.

digital*ghost · ‎24-07-2015

@mbselections00 wrote:

And in response to my second question : are eBay going to use the information gathered from feedback to make their estimated delivery dates more accurate ? . . . . . . . .

eBay asked these questions to know how accurate the seller delivers their item because there are case when we need this information once a member escalates the request/case and we need to investigate. Refer above *

It's good to know eBay won't be issuing defects, but that response kinda raises more questions than it answers (as is typical of eBay ).

The first thing I thought was.... How many buyers leave feedback prior to opening a case, or even during? And would someone who opens an INR leave feedback first, as well as confirm receipt of an item? Unlikely. If they leave feedback then open an INAD request, what use is the (approximate) date of receipt? o_O

mbselections00 · ‎24-07-2015

@digital*ghost wrote:
@mbselections00 wrote:

And in response to my second question : are eBay going to use the information gathered from feedback to make their estimated delivery dates more accurate ? . . . . . . . .

eBay asked these questions to know how accurate the seller delivers their item because there are case when we need this information once a member escalates the request/case and we need to investigate. Refer above *

It's good to know eBay won't be issuing defects, but that response kinda raises more questions than it answers (as is typical of eBay ).

The first thing I thought was.... How many buyers leave feedback prior to opening a case, or even during? And would someone who opens an INR leave feedback first, as well as confirm receipt of an item? Unlikely. If they leave feedback then open an INAD request, what use is the (approximate) date of receipt? o_O

My thoughts precisely digi, but I thought maybe I was over-thinking it, lol and I also wondered, if a not so honest buyer did go to leave feedback & the question is asked & the item was received outside the estimated dates, would that sow the seed to perhaps open an INR ?? Hahaha, definitely over-thinking on my part (I hope !) . . . . . . . .

digital*ghost · ‎24-07-2015

Not overthinking it - IMO it's wise to question eBay. At every turn. 😄

I know that in the US, a buyer can open an Item Not As Described dispute if they receive the item outside of eBay's ETA (it used to be an INR, but they changed it), but the seller can defend that by proving they posted the item within their listed handling time, so the pertinent info in those cases would be when the item was posted more than when it was received, and it's really the phrasing of the response that gets me - specifically:

eBay asked these questions to know how accurate the seller delivers their item

Aside from the fact that very few sellers actually deliver their items, if sellers were setting their own ETAs and promising delivery by those dates in the same way they set their own return policies and handling time, that line might have merit, but since they're eBay's invention, and a seller has no choice in the matter other than to influence it some by altering handling times, it's not a question of how accurate(ly) a seller delivers their items, but how accurate eBay's imagination is... So if the rep wasn't just guessing at its purpose, I still get the impression a 'no' answer would mean eBay thinks a seller isn't 'accurately delivering their items', and I don't trust eBay enough to feel that won't ultimately have negative implications.