Just been going back and forward with emails with Aussie post for 2 hours now and finally have an answer.
I posted an Express post item on Monday last week and the customer received it Friday ....4 days. It should have arrived Thursday at the latest.
Anyway, it appears now that only 80% of Australia is covered by the Express post network. If the item you are posting falls outside the network, it goes NO faster than regular mail. What a rip off. They take extra money from us for a service they do not provide to some areas AND they don't tell us about it. It explains why the postcode delivery areas are not shown on the back anymore.
I used the calculator below and there was no difference in delivery time for Express or regular to this customer as their postcode is " Outside the network "
It means more work, but in future I will be checking my customers postcode 1st, before charging express post. I will also need to contact the customer and let them know if there postcode falls outside the " Network "
Anyone else had problems with this happening ?
How can I send my item urgently if the origin or destination fall outside the Express Post network?
You can still use Express Post for delivery to or from areas that fall outside the Express Post network.
While next day delivery is not guaranteed, your item will still be processed, handled and delivered as fast as possible.
Use our online postage calculator for an estimate of when your parcel might arrive.
