Frist ever for not as described item

[*sparklz*]

Long story short here.

With over 5000 sales I have NEVER had to deal with an item not as described dispute.

Buyer put in offer, offer accepted paid and posted.

Buy starts to ask questions after item is posted and realises she has purchased the wrong size item.

Description was 100% accurate re the item and size.

Buyer not in the know assumed she was getting bigger version.

Buyer then opens dispute for item not received less than 24 hrs after paying.

I call PP and tell them the item was paid for less than 24 hours ago.

PP say just wait and see what happens.

Next day buyer changes dispute to not as described.

Tracking shows the item is still in transit and not even delivered.

Call to PP again, they close the dispute and release money back to PP account.

2 days later buyer opens another not as described dispute saying item is not new as per description.

I supply all the proof possible to show it is exactly as described along with the history of the buyers disputes after a change of mind.

Paypal tell buyer to return to seller on the 27/9 for refund by the  by 8th Oct

Today the final day buyer enters tracking number for return of item.

So what happens if

a) the item is exactly as described and the buyer was using any excuse to get the refund (which is the case) as the item is as described.

or

b) they have damaged or used the item in the 10 days it was in their possession before returning it.

What proof would I need to send PP to win this dispute.

The buyer has sent abusive and profanity filed language via the ebay messages (which have been reported)

I can not understand how after opening 2 disputes BEFORE they even had the item that PP would even find in her favor when it was obviously a change of mind or buyers remorse.

[cheapbargainsgreatbrands]

Wow I had a similar buyer! Know how you feel - don't worry as these people don't surface from under their rock often - it's a numbers game😊They are called vexatious buyers. That is a nice way of putting it as I believe eBay to be a civil and respectful community; this moron did not. Buyer sends aggressive rant day she receives item and has now sent me so many messages I am going to police- this is cyber bullying & harassment. Obviously she is low on funds and wants to get something for nothing; or has damaged the item after receiving. I draw this conclusion by fact buyer demands a refund without returning the item - in fact repeatedly and abusively refuses to return the item - I tell buyer eBay policy states the resolution is to return it and I will provide refund within six days of receiving provided the item is in the same condition I sent it to her in. Buyer refuses and another abusive message to me totalling about 20 thus far. In first email this vexatious buyer cites five 'issues': accusing me of selling a fake (they were genuine Mossman Pants which she now wants to keep and get a refund for - that is theft lol); saying there is holes in them (there were none when I sent and I have photos) - - saying they are a different size (they are not) -- and that they are polyester not silk. The only claim that was not false was the last which was an oversight on my part and the reason I offered a return and refund. What should I do?

[dylan11235813]

way to bring up an old thread. Unfortunatley there are some people that are theiving mungrals./ Report to police and they laugh. I might go steal a bag of lollies from the corner store.