Getting items to eBay authentication centre in Australia

[barra696]

Hi all,

I've been on eBay for close to 20 years but very rarely to sell things, and have only just started selling items that were eligible for authentication.

I recently sold 3 items (Nike sneakers) that were eligible for authentication, and was under the impression that when printing the postage labels, that the labels would have some identifier or some address details on them that would be specific to the authentication centre. However, from what I could see the postage labels only had the buyer's address on them.

In my ignorance, I sent the goods anyway using the postage labels I purchased through eBay as I had assumed the postage label details must be accurate and that the tracking would somehow enable the goods to be directed to the authentication centre.

I'm worried that this might not be the case and that the goods will now be going directly to the buyer's address and will bypass authentication, which isn't good at all. I have no doubt that the goods are authentic, but it is concerning that I have sold goods that are meant to come with an authenticity guarantee and may have potentially missed that part of the eBay process.

I feel like I've messed something up in the listings when it comes to postage options. Is someone able to help me out or provide some advice on what I need to do with existing/future listings to ensure that I can be confident that they will be going to the authentication centre?

Thanks in advance!

[sandypebbles]

Same

Very very very much hope it is not a big scam

It is sure raising a whole lot of red flags and screaming very much that is one

Sure hope I'm wrong 

[barra696]

Hi Cam,

Thanks very much for the reply! I totally missed that - thank you very much for pointing that out. I've been stressing out about it and I think the buyer I had in Mexico has been worried as well, so at least I can show them this part of the conditions.

[barra696]

Hi jellybirddesigns,

Thanks heaps for the reply! Oh wow right. Unfortunately I had not considered this at all.

The combined value was about $600 but I paid for tracking + signature on delivery & have also paid for insurance on top of this to cover the value of the shoes. Hopefully it's not a worst case scenario with the shoes over there but from what you and others have said it sounds like a pretty big risk so something I might try to sort out for the remaining shoes I have for sale.

I appreciate your insights and advice as well! Thanks again!

[barra696]

Haha I am quickly learning that this was potentially a very risky decision. Fingers crossed I don't get stung, even with tracking + signature on delivery + insurance, I'm still worried! Will probably sort out the rest of the items I have for sale and maybe limit it to domestic addresses only. Thanks also for the reply.

[barra696]

Hi,

Thanks very much for the reply! Hmm eBay currently has the funds on hold and it appears that this will be the case until the items have been marked as received (at least this is what eBay is telling me). I only verified my back acct about a week or so ago. Fingers crossed with insurance/tracking/signature that the shoes arrive safely but I am a bit worried - especially if something dodgy happens overseas.

[barra696]

Hi,

Thanks very much for the reply! I hope so too. I'm pretty concerned! I do have tracking + signature + insurance on the goods but still seems like I could experience problems even with this.

[sugar249]

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@barra696 wrote:

Hi,

Thanks very much for the reply! I hope so too. I'm pretty concerned! I do have tracking + signature + insurance on the goods but still seems like I could experience problems even with this.

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Having tracking , signature and insurance is good.   But, and its a big but,  it is still painful claiming as it is overseas.  Fingers crossed for you

[countessalmirena]

@barra696, have you also verified your ID?

I would echo what everyone else has said re selling internationally. Set your buyer requirements to exclude overseas buyers, and also set up your postage exclusions. (Both settings need to be in place.)

[*sons_n_daughters*]

Sorry, but this is going to end in tears. BIG expensive tears. Buyer will claim an issue, they will get a full refund and get to keep the shoes. Win win for them, lose lose for you.

[barra696]

Hi,

Thanks very much for the reply and advice. I've yet to decide on whether or not to exclude international buyers/shipping altogether, but have since set a lot of restrictions on certain countries and buyer exclusions whilst I think it over. Appreciate it none the less!