Hello
A customer purchased a leather jacket, she received the leather jacket and has messaged me saying that while she was happy with the jacket itself she believes it smells of perspiration.
I know that this is not the case because it was dry cleaned and not worn since being dry cleaned (sitting in a storage unit in a container of items that would not be taken to my new home but would be 'sold').
I stated in the listing that the jacket has always had a 'strong odour', it is a different type of leather that even some drycleaners cannot clean as a specific product has to be used on it. For example the smell would linger in the closet or on your arms after you wore it.
I'm quite frustrated as it cost $100 to be drycleaned and I do not know how she cannot differentiate between the smell of perspiration and the smell of leather/chemicals
I don't know how to proceed, I sent a response asking what she would like to do but I do not see why I should have to refund when the item is as described and I know it did not smell of persperation.
What should be done in this situation?
