Help - Can you please tell me if my listing is displaying correctly?

[oz-aqua]

Hi There,

Like most seller I guess, I had to go and fix all my listings to meet ebays active content rules.

I fixed all of my listings and confirmed with the ebays active content checker and the isdntek active content checker that I no longer had any listings that did not comply.

I have been watching my sales drop over the past month or so and had been wondering why. Then I recently realised that most of my listings are not displaying the description any more, nearly all of them are displaying the "see full description" button.

I rang ebay and they tried to tell me that my listings were displaying correctly but so far I have contacted half a dozen family members and asked them to look and they also don`t see the listings, only the "see full description" button.

I was wondering if some people would be kind enough to look at some of my listings and tell me or send screenshots of what you see so that I can be sure before ringing ebay again.

Here are 3 listings

https://www.ebay.com.au/itm/122358986470

https://www.ebay.com.au/itm/122368192801

https://www.ebay.com.au/itm/122569753653

Your help would be greatly appreciated.

Thanks a lot

Kevin.

[beerandpizzaplz]

yeah im seeing "See full description" button

NOT an item description

[oz-aqua]

Thanks a lot, I appreciate your help.

[beerandpizzaplz]

oh i did google and

https://community.ebay.com.au/t5/forums/replypage/board-id/2500000010/message-id/163949

whoops!

https://community.ebay.com/t5/My-Account/vi-vipr-ebaydesc-com-phishing/qaq-p/25654449

is what i wanted

[oz-aqua]

Thanks a lot for the link.

So I assume if that information is correct it must be an ebay side malware issue because otherwise I`d be the only one seeing the problem if I had malware which was causing me to not see my description.

I hope ebay can fix it soon if that is the case.

Thanks again.

[lyndal1838]

I can only see the button, not the full descritption.

It is a bit annoying to have to click on an extra step to get to the description.

[oz-aqua]

Thank you very much for replying, I appreciate it.

Yes it certainly is annoying, but I also think many buyers may not even see this button and just assume that I am a dodgy seller with no listing description and leave. I definitely do not buy from anyone who has not made an effort to clearly describe their products.

I found some information from ebay which states that what I am seeing is a penalty that will be given to sellers whose listings are hosted with non-https images or links. But I do not fall into this category, and it isn`t meant to start till March next year anyway so I really can`t understand why this is happening to me. And if ebay support just tells me that they are seeing the listing display correctly it is very hard to get a resolution.

[clubesquire]

The button is among clutter, so is not that easy to see. Can't see your description without first clicking on the button.

A bit similar to what you see on a cell phone.

good luck.

Melina.

[oz-aqua]

Just wanted to post an update because I have found the cause of this issue and thought it might be useful to others to know.

Firstly, a big thanks to those who replied, I am very grateful for your help.

In a lucky coincidence I stumbled across the solution when I installed chrome browser on a virtual machine. When I logged into chrome for the first time on this machine my bookmarks and extensions were imported also. The bookmarks were first to import so I immediately logged into ebay and was surprised to see that I could see my listings properly. But a minute or two later my extensions imported and at the same time I stopped being able to see my descriptions again.

So I made all of my extensions inactive, which made the descriptions visible again, and then turned them on one at a time and viewed my listings after each one.

For me it turns out that an extension called HTTPS EVERYWHERE was the cause of this issue for me. When I make it active I am unable to see my listing descriptions, and when I remove it I can see them again.

I think this must be a pretty popular extension so I am guessing that eveyone who has it is unable to see my listings, and probably other peoples listings too. I don`t really know but I guess I should inform ebay in case this is the situation, they may want to try to find a solution if it is affecting others.

Thanks again for reading, I will mark this thread as solved.

All the best.

Kevin.

[kopenhagen5]

Nothing at all in this one, except a full stop.

https://www.ebay.com.au/itm/Aquarium-Air-Stone-Oxygen-Bubbles-For-Fish-Tank-Pond-Pump-Aeration-Airst...