Hi every one..i have recently sold a few items to a seller..She was unwell and said she would pay in a few weeks time due to a hospital visit...In the meantime my son accidently damaged one of her purchased items...I contacted her after the three weeks and explained what happened..She was very understanding and said we would just remove the item from total invoice i sent her..I offered her free postage on her items as i felt bad and wanted to post her remaining purchases for free..I told her id open a case on print that was damaged and get her to close it so it would be removed from the invoice and then once that was done i'd resend remaining items on new invoive with postage cost removed..She closed the case and i thought all was perfect..But when i returned to my sold section to redo invoice all items she purchased have dissapeared off page..Now i cant resend invoice for her to pay..Why has this happened and how do i retrieve them..If i relist them i will have ebay fees all over again...HELP
How long ago were the transactions? I think you can only invoice within 30 days of the date of sale. If they were more than 30 days ago you could send an invoice directly from PayPal or if the buyer wants to pay by bank deposit just send them an email with the total amount owing.
Thanks i have now looked at sold section last 60 days and found the three sold items but they are all saying Mark as payment received beause i sent the original first invoice..Thier is nothing to send a new invoice combining these but they do each now have free postage written beside them and i have not adjusted any thing so i dont know how..Could my buyer after cancelling her case have adjusted this herself after i told her i would make free postage on them.....If so thats ok with me but i need to be sure its the same on her end..Will probably have to make contact with her...
You can send another invoice. To the right of the items there's a drop down menu with More Actions. Select Send Invoice, revise the postage if needed, click Preview to check the totals are correct and Send.
Firstly i want to thank you kindly for your helpful advise and trying to guide me through this..A big THANKS...however sadly i tried what you said and i got the drop down box but it didnt give me the option of resending invoice..It only gave me the following..Mark as payment received..Mark sent..Leave feedback..View order details..contact buyer..resolve a problem and lastly sell simular....jen
How long ago were the transactions? I think you can only invoice within 30 days of the date of sale. If they were more than 30 days ago you could send an invoice directly from PayPal or if the buyer wants to pay by bank deposit just send them an email with the total amount owing.
Ok i just looked back and invoice was sent on 14 september ( items were sold on 13 september) so that's probably why i cant send invoice again.. I will make contact with buyer and request a bank deposit for items..I cant go through paypal as she never used paypal to pay as she was going to pay through paypal later when she returned from hospital but i contacted her first to tell her about the damaged item..So no payment was made at all..I thank you once again for your advice..seems i am still learning lots about ebay and did not realise that items expire from page and that invoices have a time frame of thirty days....Ill work it out..Really appreciate your time though..thanks
