Hi every I have a question how many upi's does a buyer have to get before anything is done about it?

[vintage2201]

I recently sold an item to a newby 3 positive feedbacks after the item was sold I checked the feedback to my surprise they all were a postive but said they never paid for any of them just relisted today does any one know how many they get and are they banned from buying permanently.  cheers all

[*sparklz* · Accepted solution]

It is not known how many strikes before they are out

All it does is stops them from purchasing from sellers that have the blocks in place to stop buyers with more than 1 strike in a 12 month period from being able to purchase fro them.

So by the sound of it you have not got those blocks in place.

To do this you need to go to your 

Site Preferences to the right of

Buyer requirements click on

SHOW and then

Edit and put in place the blocks you want.

[saarzi]

As far as im aware, Ebay doesnt ban buyers for unpaid buyer strikes. A buyer can have 3 strikes or 300. Its the sellers who have the ability to block these buyers through their preferences. I knew a teen who has 6 unpaid strikes in past 12 months - never even received a warning.
Ebay probably wouldnt count not paying for an item as a financial loss - they actually make money much of the time when the seller relists.

The behaviour is also not really detrimental to Ebay as a business. As we know, Ebay already believes they have too many sellers and that negative buyer experiences scare buyers away. Knowing Ebays position above, their perspective is probably that there's no real reason to ban them, and every reason to keep them.

What Ebay does do, is reserve the right to close accounts and restrict buying/ selling as they wish. But as we've seen, the buyers have to be pretty bad and actively scaring other buyers away (eg leaving many negs), before they act.

Does anyone actually personally know anyone who has been banned for too many unpaid items strikes alone? I doubt it.

[*sparklz*]

When a buyer gets a dispute opened for non payment they get a message to advise this has happened and then if the dispute is closed as unpaid they get another message to advise the sale is cancelled and a strike has been issued and they get a link in the message to appeal the strike if they want to.

[saarzi]

Yeah I know... I meant he never received any type of warning, even after 6 UPI strikes, saying his account might be banned altogether if he got too many. 

[vintage2201]

Yeah I have a list in place I have put that on my listing this weekend hopely wont happen again

I had 2 non payers this week thansk for you input

[phorum_junkie*]

I am sure hardly any buyer would read your spiel about ebay UPIs especially as it is being shouted in capital letters, never a good idea, is hard to read and is considered shouting. It is also silly to say this will happen if they do not pay within 3 days as a strike cannot be issued before at least 8 days have gone by,

As for the negative comments other sellers have left it probably means the seller did not go through the unpaid item process so actually encouraged this behaviour to continue, if the transaction had been cancelled by a dispute no feedback could have been left by either side. All the buyer had to do was contact ebay and the comment would have been removed, the pos feedback count would stay and the seller would get a defect for breaking the rules.

[thecatspjs]

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@phorum_junkie* wrote:

As for the negative comments other sellers have left it probably means the seller did not go through the unpaid item process so actually encouraged this behaviour to continue, if the transaction had been cancelled by a dispute no feedback could have been left by either side. All the buyer had to do was contact ebay and the comment would have been removed, the pos feedback count would stay and the seller would get a defect for breaking the rules.

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So now your theory is that there are some sellers that are encouraging non-payment PJ

[dazzledayz]

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@thecatspjs wrote:

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@phorum_junkie* wrote:

As for the negative comments other sellers have left it probably means the seller did not go through the unpaid item process so actually encouraged this behaviour to continue, if the transaction had been cancelled by a dispute no feedback could have been left by either side. All the buyer had to do was contact ebay and the comment would have been removed, the pos feedback count would stay and the seller would get a defect for breaking the rules.

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So now your theory is that there are some sellers that are encouraging non-payment PJ

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I agree with this as not enough sellers have UPI blocks set up properly.

eBay will do nothing but if the vast majority of sellers had strict blocking in place a recalcitrant non-payer would soon be a very lonely ebayer.

I had one a while back that was a real hoot:

She bought bout 10 items and didn't pay - dispute raised.

Another buyer came along a few days later and bought a similar selection and payment was outstanding for a while.

When I checked her details it was the same small Tassie town and a different address - dispute raised.

After a time a third buyer comes along from the same place (this time with a PO box) and guess what? Similar selection and no payment - dispute raised and a call to CS to see what I could do about it as the buyer was displaying a malicious purchasing pattern.

(I should add here that all the ID's had a reference to cats so I was thinking same buyer, different ID's).

Wel to my surprise CS were actually helpful - when I went to my BBL I actually found about 8 or 9 new ID's in there, and I suppose you can guess, they all related to cats lol.

This buyer had such a sad and sorty history of non-payment that they had been obliged to start up new ID's on a regular basis.

eBay were aware of it too as evidenced by their contribution to my BBL.

So the answer to the OP's question is "unlimited".

It's up to us as sellers to enforce eBay policy, or so it would seem.

[thecatspjs]

If eBay did the right thing by new sellers then all accounts would have blocks in place until a seller chose to remove them.

If eBay did the right thing it would occassionally flash up selling tips that were useful like how to open and close a non-payment dispute - rather than push Target down my throat or spam me pretending eBay has protected me from eBay.

So whilst others chose to hold some sellers responsible for "encouraging" non payers. 

I hold non payers responsible for non-payment firstly and secondly eBay responsible as it has the power to make a signficant difference to this problem for ALL sellers.