on โ25-06-2020 06:14 PM
If a store has a variety of primary categories then how are peer return rates calculated ?
On the peer category with the most sales ?
Just curious.
โ27-06-2020 01:10 AM - edited โ27-06-2020 01:12 AM
@dontmissthese wrote:
can we establish if any seller actually knows anything about Service Metrics for
multi-category listings through their own experience ?
I doubt it's possible - eBay only provides the one graph, AFAIK, so even if they calculate the metrics for each category differently, they'd have to collate and average the data regardless.
eBay are particularly vague about these things, i.e "we look at similar sellers with similar items, similar sales volume and similar selling prices".
I expect if you ask them anything about how it's calculated, the response would be similar to...
"oh....you know.....stuff"
i.e. Makes no sense in the context of the question asked, provides no answers, but mimics being pointed.
on โ27-06-2020 10:16 AM
"Any buyer is able, once, to lodge a dispute, but my items don't seem to attract shonks."
That's more like it. Thank you.
I myself have never had a dispute raised on any of my accounts for the same reason.
Some categories are more prone to attract the 'unreasonable' or 'dishonest' buyer.
on โ27-06-2020 04:17 PM
For clarification...
davewil's items are not necessariliy in a category that doesn't attract unreasonable or dishonest buyers. I do think that the category is less prone to attracting such buyers than is the case for some categories (such as phones, iPads, big ticket electrical items, cars, etc.).
At the foundation level, though, davewil describes any issue, and if anything, he under-rates condition so that buyers are pleasantly surprised upon arrival of the items.
There are other things that he does as part of his risk mitigation; I only know about the visible elements, of which any buyer would be aware. Each seller would naturally have their own risk mitigation and selling policies/protocols, and some elements could be (perhaps should be) applied as a basis of selling in general, while others would be highly specific not only to the particular types of goods being sold, but to the particular style of the seller.
It's a sad thing, isn't it... that there are always going to be some bad buyers thinking of transactions as lorries which they can gently or roughly "encourage" to tip over...?
DISCLOSURE: I don't know davewil personally. However, I interact with davewil pleasantly on these boards as I like his honesty, knowledge, and wit. He's sometimes rapier-savage; I prefer that to saccharine-coated dishonesty or flim-flam. (I loathe flim-flam; I loathe two-facedness; I loathe it when people "look like the innocent flower, but be the serpent under it". I have purchased from davewil, and will probably purchase from davewil again.
on โ27-06-2020 06:45 PM
@dontmissthese wrote:...
Some categories are more prone to attract the 'unreasonable' or 'dishonest' buyer.
I'll disagree with you here and counter that some sellers, some listings, some descriptions, or some photos are more prone to attract the unreasonable or dishonest buyer.
on โ28-06-2020 12:58 AM
@countessalmirena wrote:For clarification...
davewil's items are not necessariliy in a category that doesn't attract unreasonable or dishonest buyers. I do think that the category is less prone to attracting such buyers than is the case for some categories (such as phones, iPads, big ticket electrical items, cars, etc.).
At the foundation level, though, davewil describes any issue, and if anything, he under-rates condition so that buyers are pleasantly surprised upon arrival of the items.
There are other things that he does as part of his risk mitigation; I only know about the visible elements, of which any buyer would be aware. Each seller would naturally have their own risk mitigation and selling policies/protocols, and some elements could be (perhaps should be) applied as a basis of selling in general, while others would be highly specific not only to the particular types of goods being sold, but to the particular style of the seller.
It's a sad thing, isn't it... that there are always going to be some bad buyers thinking of transactions as lorries which they can gently or roughly "encourage" to tip over...?
DISCLOSURE: I don't know davewil personally. However, I interact with davewil pleasantly on these boards as I like his honesty, knowledge, and wit. He's sometimes rapier-savage; I prefer that to saccharine-coated dishonesty or flim-flam. (I loathe flim-flam; I loathe two-facedness; I loathe it when people "look like the innocent flower, but be the serpent under it". I have purchased from davewil, and will probably purchase from davewil again.
He sells books. Low risk
on โ28-06-2020 01:02 AM
@davewil1964 wrote:This is the selling forum.
Unlike the CS forum you are used to posting on, there tends to be truth posted here, not putdowns. And if you can't do better than that, you probably should spend some time sharpening your wit.
I don't get returns. If you have an issue with my business model, please elucidate.
No putdowns? ROFLMAO
on โ28-06-2020 02:55 PM
Thank you dusty. It's great to see that the ebay forum's populace has only a minority
representation of trolls and their cronnies.
I am now off to quiz a few broad spectrum sellers about the structure of their service metrics.
โ01-07-2020 12:28 PM - edited โ01-07-2020 12:31 PM
It appears that ebay's determination of 'peers' will remain a mystery where
multi category sellers are concerned.
All the multicat sellers I have quizzed have a 'single' metric gauge.
I was mainly asking so as to determine a means of tricking the system
by throwing in a mix of cheap items across many categories hoping to make
a peer group incalculable.
The only account I have with metrics, however, is one I don't want to tinker with ๐
Might now go any see if ebay has patented the peer determination system.
No luck so far so it may well be a case of comparing apples sellers to orange sellers
where multicat sellers are concerned.
โ02-07-2020 01:40 PM - edited โ02-07-2020 01:43 PM
This was discussed some time ago. I can't remember the details but I'm sure that in the policy section or the seller centre you'll find more information. From memory, and from what you've already quoted, each item is compared to similar items sold by similar sellers. I think you need to look in your seller metrics because the information shown there explains it a lot more.
Apple sellers would be peers of orange sellers because they'd both be selling under Fruit (if there were such a category). Apples would not be compared against iphones because the sellers are not peers for those items. However, if two sellers sell both apples AND iphones, each product would be compared against the other seller's similar product.
โ02-07-2020 04:26 PM - edited โ02-07-2020 04:28 PM
I have read ebay's guidelines up down and sideways. I can see your point about ebay comparing
same categories although my apple > oranges could have been better stated as cheese and chalk.
Maybe, ultimately, it just doesn't matter what the seller category mix is.
It's almost funny. Our projected metric shows no peer percentage. A glitch I guess.