How best to answer

[2106greencat]

Just had a buyer message me - I am after a knife block, could I come and have a look and pick one up at the same time?

I don't want to come across as rude, but I also don't want someone coming to my home to 'have a look see'.

The way I work is that I always have 5 or 6 of each of my items, boxed/packaged ready to go (1 day handling time) at my home, and other stock in a storage unit.

How would you word the reply? I don't want to sound unfriendly but have never been asked this before and would prefer not to do it

[motherbear2003]

Your insurance policy does not cover you for pick ups:|

[gigabean-au]

That's exactly what I say whenever someone asks that... that, and all our stock is in a warehouse in a different state which doesn't allow people to peruse and test the items 🙂

[kopenhagen5]

Hi cat, tell them the truth.

" Pick up is not available on my items. However I will gladly answer any detailed questions you may have on any items. Simply message me and I shall answer the same day.

Thank you for your understanding. Kind regards,"

🙂

[2106greencat]

Hi Kopes - perfect ! I always try to go into such a lengthy explanation, short, polite, simple Cheers my friend 🙂

[gemsweddingsupplies-online]

OP to be honest, in my case, my insurance does not cover me for customers on site (home) and I do not have council approval to have customers come here either. I am guessing you do not either.

I usually answer :

Sorry pick up is not available.

Sorry we cannot have customers on site.

etc

[flotsam-jetsom]

Tell them the warehouse is in China, that'll get rid of them

[leader-of-the-band]

Tell them the warehouse is in China, that'll get rid of them

Tell them you are in China!    😛

[flotsam-jetsom]

:^O

just figured out how to do the emoticon thingy!

[2106greencat]

but reader of ra band - I not in China 😛