How do I issue refund, I normally use PayPal but with the new system where do I go?

[pauldutch]

Do I have to contact ebay drectly and jump through all the hoops?

[wide-world-of-stamps]

https://www.ebay.com.au/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795#section3

[digital*ghost]

I've detailed the process in this post, including screenshots:

https://community.ebay.com.au/t5/Selling/the-roll-out-of-ebay-managed-payments/m-p/2344696#M201633