on โ01-10-2013 12:53 PM
on โ01-10-2013 01:05 PM
You should be able to get that feedback removed for two reasons : Firstly, he referenced a PayPal refund and secondly, he used unacceptable language. Ring eBay - I'm sure they'll remove it while you're on the phone to them.
โ01-10-2013 01:15 PM - edited โ01-10-2013 01:17 PM
"stole item after PayPal refund"?? It sounds like they're accusing you of 'stealing' the item after they received a refund from PayPal. o_O
If 'blackmail' means the buyer threatened you with negative feedback if they didn't get something they weren't entitled to (eg to keep the item and get a refund), then it would qualify as feedback extortion and the feedback should be removed (if the buyer sent the messages via eBay, and eBay agree it is FB extortion).
Failing all other options, you can apply for removal on the grounds of defamation. You will need to submit this (witnessed) statement: http://pages.ebay.com.au/help/community/defam-form.html
EDIT: more options for reporting buyers: http://pages.ebay.com.au/help/sell/report_problem.html
โ01-10-2013 03:19 PM - edited โ01-10-2013 03:20 PM
16 nuetrals and 7 negs in 12 months. Hmmmm. While I agree with the latest feed back being removed as how can you steal something that after a refund belongs to you, all the other not so pleasant F/B tend to point to a slight problem somewhere.
on โ02-10-2013 05:33 PM
Has the person who gave you the previous neg now re-emerged under a different ID?? Just a thought, as it involves the same item. Your use of the word 'stole' in your reply, whether true or not, might've sparked a petty person's need for revenge. Perhaps the neg could be removed on the grounds of trying to circumvent your block of the old ID. The new neg is from a brand new member--very strange...