How to deal with potential Scammer/non-payer?

TLDR version - Have a suspicious Chinese buyer back again and not sure the best way to stop him buying my stuff?

 

About a month ago both my partner and I were selling items using each of our own accounts and both had people with a Chinese postal address win some items (So I had buyerA win items on my account and she had buyerB win some items).

 

We both didn't have China listed as a postal option - worked out we had to change the setting in seller preferences to block this - and messaged the buyers to tell them it was a mistake and could we please cancel.

 

The strange thing was that we both got exactly the same message back from buyerA and buyerB pleading that we please send them the items anyway. I looked into the postal address for both buyer accounts and they had the same postal address in China with a slightly different name.

 

It looked too suspicious to me - and looking at feedback had a few 'Positive' feedback saying they were a non paying buyer etc - so I said I wouldnt send and eventually the non-paying cases timed out and the items were cancelled.

 

Well anyway, now the same person is back again! This time I am dealing with buyerB (last time it was buyerA), and I had changed my settings to not send to outside of Australia, but now the person has an Australian address (which looks fake with a last name of YJJBRB).

 

I messaged them to say that I would not deal with them due to how suspicious it was last time and now they have given me a speel that they are on a business trip to Australia so it shouldn't be a problem.

Isaid I won't send it to them, but I am expecting that if I did they would say to send it to a Chinese Address.

 

Is there anyway I can stop this? Both of the accounts have made their feedback private, but have positive feedback as I suspect even though they are positive they are saying negative things (like what I saw initially with comments of them being a scammer/non payer).

Message 1 of 22
Latest reply
21 REPLIES 21

How to deal with potential Scammer/non-payer?

Put both of them on each account's blocked bidder list so they cannot do it to you again.

 

 

http://offer.ebay.com.au/ws/eBayISAPI.dll?bidderblocklogin&hc=1&hm=v%7F.rp*g252%6066

 

 

if you get any bids from people who you think are A or B, masquerading as C with a new ID, talk to eBay as using a different ID to circumvent blocks is against policy.


-------------------------------------------------------------------------------------------------------------------------------

Buttercup: You mock my pain! Man in Black: Life is pain, Highness. Anyone who says differently is selling something.
Message 2 of 22
Latest reply

How to deal with potential Scammer/non-payer?

I would just put them on your Blocked Buyer List. Sounds all to "Suss" to me. 

Message 3 of 22
Latest reply

How to deal with potential Scammer/non-payer?

Thanks guys.  I wasn't aware of the blocked bidder list.

 

Cheers

Message 4 of 22
Latest reply

How to deal with potential Scammer/non-payer?

and that is eBays fault that you do not know about the blocked buyers list OP.

 

Safer trading information that would be very, very helpful for sellers is not that easy to locate if you don't know it exists.

 

it is BURIED within the THOUSANDS of pages on the sitemap.

 

if eBay promoted SELLERS SAFE TRADING TIPS rather than BIG SUNDAYS, just OCCASIONALLY we might ALL have a SAFER TRADING place.

 

*rant over*

Message 5 of 22
Latest reply

How to deal with potential Scammer/non-payer?

I agree with you Cats.

 

Helpful information is so difficult to find now.  There is the site map but otherwise you have to click on customer support at the top of the page which makes you think that you are trying to contact ebay staff.

 

Then you type in your question and it takes you to all sorts of topics which the newer ebayers would just get lost with and not know where to go.

 

Then ebay expects people to ask for help on the boards and frankly it is not always correct or accurate.  Much of the information is to "just look at the site map".

Joono
Message 6 of 22
Latest reply

How to deal with potential Scammer/non-payer?

Site Map > Selling > Block buyer bidder list. Right out there on the first page. Hardly buried. Plus the site map link is on the bottom of EVERY page.

 

And the site map is something every member should at least scan before they operate on the site. That's what it's for, after all.

Message 7 of 22
Latest reply

How to deal with potential Scammer/non-payer?

If you didn't know there is a block buyers process  then why would you search for it ?

 

Some sellers and buyers would not know what a site-map even is.

 

If you do make it to the A-Z index, where would you start ?? - there are over 50 topics under A alone. 

 

"Scanning" may not necessarily reveal the block bidders process - other topics such as unpaid disputes, etc may catch someones attention more.

 

The set up of the boards including the Q&A area contribute to the confusion IMO.

Message 8 of 22
Latest reply

How to deal with potential Scammer/non-payer?

it's on the first page under 'Selling" or "Selling Tools".

 

Like I said hardly buried. And if people don't read the site map to find out things that is hardly eBay's fault.

 

They provide the tools.

Message 9 of 22
Latest reply

How to deal with potential Scammer/non-payer?

I disagree with you, but I realise you do not understand that there are people, that are not only new to selling, but are not all that confident with computers and/or the web. 

 

eBay links can lead you through a maze of information that is not always what you are looking for and can be confusing.

 

 

Message 10 of 22
Latest reply