How to open a Unpaid Item dispute after going through checkout?

[bridiestreasures4680]

Hi, Can anybody help please, I have two buyers that have gone through checkout but have not paid.

How do I go about opening a unpaid item dispute, there is no option on the drop down menu for this after they go through checkout.

Thanks.

[clarry100]

Hmmm... I see now.

Next time I get a bank deposit payment request I will check to see if the option to open a UPI case has disappeared from the dropdown menu.

As an aside.... about a year or so back we had a request to pay by bank deposit. I sent bank details to the buyer as usual.

They marked the item as "payment sent" and sent a screen-shot of the transaction from their phone.

All looked pretty good of course.

Then they asked if we could mail it immediately as they needed it urgently and to please accept the screen-shot as evidence that payment had indeed been sent.

Thankfully I then had a close look at the screen-shot they sent. There was 1-digit in the middle of the account number that was wrong so payment was never going to make it to us of course.

So I messaged them back with the info and that we would not be sending their item until their payment had cleared into our account.

We never ever heard from them again. So we thought it was indeed a scam attempt.

But I can't recall if I raised a UPI to get my fees back or a cancellation.

[digital*ghost]

Go to the resolution centre and put in the item number for the purchase, the next screen should show you the transaction that is unpaid, and you can open a case (you'll have to do it separately for each item).

The link recently disappeared from one of my transactions, too, because the buyer went through checkout and actually initiated an eCheque, but it was cancelled (not failed) two days later (the buyer actually sent me a message the day after, saying the echeque had cleared and to post the item now.... O_O).

Anyway, main point is, I didn't have anything in selling view or selling manager to open a UPI, but once I put the item number through the resolution centre, the transaction popped up and I could open a case.

[bridiestreasures4680]

Thanks DG that is exactly what I did and all good now.