I am a seller, a buyer has reported that the item I sent is faulty, how do I do a refund?

[*tippy*toes*]

Have they showed proof that it's faulty or are they just saying it is?

[audistarelectronics]

Yes, make them show proof, just as the post I am doing at the moment. Getting all too easy for buyers/auction winners to have change of mind and running off to the ebay police with no evidence what so ever, and yet, still win their little refund. If the item is of low cost, most sellers probably tell them to just keep the item due to high postage costs of the return. Ebay is fantastic for buying, getting far too difficult for sellers. Dishonest buyers are making false claims and even then sellers cannot leave them negs, but a buyer can shoot a seller down with false statements. Please tell me that is fair. These scamming buyers are basically untouchable unless negs can be given, otherwise how can sellers prevent falling into their traps? Reading their feedback tells a seller nothing what so ever.

[porcelain_dolls_by_me]

Total agree about it being an uneven playing field. 

It would be nice if sellers had someway of communicating to others about the dishonest practices of cerain buyers - maybe an off-Ebay privately hosted bulletin board  on which unscrupulous buyers can be named and shamed.  Nice thought but probably impossible to police.

[*tippy*toes*]

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@porcelain_dolls_by_me wrote:

Total agree about it being an uneven playing field. 

It would be nice if sellers had someway of communicating to others about the dishonest practices of cerain buyers - maybe an off-Ebay privately hosted bulletin board  on which unscrupulous buyers can be named and shamed.  Nice thought but probably impossible to police.

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There is one and it's huge. There is no rhyme or reason there, last I looked. All names are jumbled up. Would be far better to have them in alphabetical order. Even something visible as to what their "offence" is without having to click on 50,000 names. As useful as it is, there is a sinister side to it. People are ending up on it because they had one bad transaction. An example, an item didn't arrive, seller refunds, buyer leaves a neg and adds the seller to the naughty list. I think originally it was meant purely for serial pests, but now anyone and everyone is ending up on it for nothing.

There was also a Facebook name and shame page, but it turned into an advertising page, flooded by the same few people adding every item they had listed.....daily. Any pests that got mentioned got lost amongst the ads.