Its such a handy tool to check out purchase history 
Here is the link for those that don't have it http://www.watchcount.com/bh.php
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My 3 pet hates are liars, cheats & thieves and these scum are all 3 rolled into 1 !!
I've been lucky so far (touch wood !) have had 2 lie, but one idiot brought herself undone - tried claiming she hadn't received the item, then after I'd sent photos of the Registered International documentation, she sent a photo of the VAT/Customs docket complaining how much she had to pay !!! 
The other one, claimed not received, I sent a photo of the PO receipt and her stamped address on my mailing list for the day & never heard another word (it wasn't sent registered so I was prepared to replace it (very reluctantly as she was a particularly rude piece), but I must have called her bluff - sometimes that's all it takes, but I am always sickly polite about it, even though I'm sure they're lying - the thing about liars, you can usually catch them out, but it's hard now with the Defect system, you don't get the opportunity to even defend yourself if they Open a Case - not so bad if they message direct, string them along a bit and see if they fall apart . . . . .
I have a simple little motto, if you will - people who lie to me may occasionally get the better of me (often with a theiving helping hand from eBay), but people who tell me the truth will get the best from me.
As an example, I had one person buy a couple of items, fully described accurately, including metal content, and wanted to return them well after my change of mind return policy parameters, and - funnily enough - after an event they had mentioned previously. When I declined the return, suddenly they were allergic to the pieces. I knew they weren't, because they zoned in only on the word "alloy" and said they were allergic to that. Tsk. Request rejected again.
On the flipside, I had a buyer purchase something and they wouldn't have had it more than a week before they bought another one - this item is not exactly cheap for what it is, and they were a US buyer I decided to allow to purchase on the proviso they pay $22 for trackable postage (basically doubling the price - it's a $24 item). After messaging them, they explained after they received the first one, they showed it off to a friend who subsequently broke it. I said I'd include some spare parts in with the second package, and help repair or reconstruct the original any way I could. But, in actual fact I sent two new, complete items. (Buyer could have easily lied and taken advantage of eBay's offers etc, but I sent two mostly because they had ultimately paid me over $90 just to have one of my items.
Moral of the story is... Tell me the truth (and stroke my ego a little), you'll get much, much further than trying to lie
