I have to sack 2 staff members this week
EBay has suspended us due to our performance fallen below their bench marks????
We sell new motorcycle parts. Our ad includes the part number of the item, a picture of the item and a general description. We also tell the customer to check the part number before buying. If the customer buys the wrong part we refund or exchange without question.
We have 4 people in 3 months who have sent emails stating that the item is not as described? We refunded or exchanged the items. These people brought the wrong parts and blamed us. They brought part number 12345 and we supplied 12345 but they really need part number 44565. They only brought the part because it was cheap and looked the same. And now they blames us????
I have explained the issue to EBAY several times but it is like talking to a drome! They do not listen and do not care.
This week unless I am reinstated I have to close down and sack the staff. Very unfair. I asked Ebay if I can appeal or complain…NO NO NO you cannot.
Anybody got any ideas???? We are all stressing out here
