I need to send to my buyer another invoice for an additional amount

[bp-46]

I offered an item for sale via the auction process, and it sold. In the seller's decscription of the item I specifically stated that the buyer should wait for my invoice before making payment.  Before I had a chance to prepare and send an invoice to the buyer, the buyer's payment arrived via paypal.  The amount paid was insufficient in that it did not include the cost of the packaging for the item to be sent to the buyer via Australia Post.  I emailed the buyer requesting the additional payment, and the buyer now requires another invoice for the additional charge.

How can I now send an invoice for the outstanding charge.

[putney32]

duplicate thread

[davewil1964]

IF the buyer is willing you can refund their payment, then reinvoice for the correct cost.

Bearing in mind that the buyer is in no way obligated to pay higher costs than those quoted in the listing. The onus is on you to quote correct postage upfront. i suggest you work out how to charge correct postage before you sell anything more or there is a fair chance your eBay experience will be very short.

If the postage price varies by location, then you need to put enough detail in your listings to allow the 'calculated postage' to correctly calculate postage to whereever the buyer is. If it will go flat rate, it is a good idea to quote flat rate.

Either way, if you don't get it right you will have a lot of upset buyers, which equals enough negatives to get your selling suspended.

The site map, at the bottom of every page, is a font of information. Use it.