Invoicing

[gnik5126]

Hi everybody, I have never been here before and I have a question regarding invoicing as follows.......

I have sold an item at auction and the buyer has asked for another item, ie. two of the same, I am happy to oblige but I don't know how to invoice for two of the same items on the one invoice as there doesn't seem to be any way of doing it in the invoice section.

Can sombody please explain to me how to invoice the buyer as soon as possible so that I don't look like a complete idiot. The buyer is waiting for their invoice right now.

Thank you all, I've only just started selling and I just don't know how to do it!

[clarry100]

I would just add the amount down the bottom as "Seller discounts (-) or charges (+):".

Positive for charges, Negative for discount.

Don't press recalculate as this will just cancel your changes.

Just press SEND.

[clarry100]

Then just send a message to let them know what you have done.

[clarry100]

Another way to do it would be to get them to go ahead and pay for the first one as-is.

Then you will have their PayPal email address.

Then you can send them a separate invoice via PayPal for the second item.

[gnik5126]

Thanks Clarry100, I will give the plus & minus on the invoice a go, It seems crazy that the invoice process does not have any allowance to accomodate the simple act of just adding another of the same item to the buyer's invoice. Whatever I do it looks like it will be quite unprofessional and inneficient, maybe Ebay should look at modifiing this process to at least make it more businesslike and efficeint.

Thanks for your help.

[davewil1964]

The simple act of buying a second item is supposed to be done through eBay.

At which point you adjust the postage to suit the cost of shipping both. Not invoice them outside of eBay for an item advertised on eBay. A fairly significant policy violation. Is your account worth what you save in fees?

[harley_babes_hoard]

I think it is probably that way for a reason. A bit of a safe guard against dodgy sellers who like to jack up the prices for unsuspecting buyers when they shouldn't be. Unfortunately it disadvantages the decent sellers.

[jensmanchester-australia]

dave - I had it clarified to me a long time ago by my ebay Account Manager that if a buyer asks about an item which is not currently listed on ebay then the seller is under no obligation to list it on ebay. Ebay have no control of anything which is not listed on their site.

[davewil1964]

Lucky you. I don't have an account manager, even though that is supposed to be one of the few advantages of PS, so I just have to go by eBay's T&Cs.

[gnik5126]

Well I have forwarded on the invoice to my buyer as suggested earlier by sombody more experienced than myself and I just added it to the invoice in the plus/minus box, I really don't know just what all the fuss is about, as I've added it to the invoice, the sale is going through Ebay, so I'm not doing them out of any precious cash, however my invoice can still only show one item to the buyer even though I have charged them for two. Because of the unprofessional invoice that displays this, the buyer has an invioce which does not display the true details of the sale and I as a seller have had to supply them with a **bleep**py invoice, which probably is illegal in this country anyway.

Surely Ebay could do better than this and spend a few bucks to have their software updated considering the size of the Ebay corporation and the revenue that they enjoy collecting from us lot. 

I really only want to do the right thing by everybody......buyer, seller and Ebay....but.....

Thanks for all comments!