Item broke then was sold, now buyer is getting nasty because I won't sell him the broken item!

Some cookware I had listed was broken this morning before the auction ended. I tried to end it early but eBay wouldn't allow it. I have only just found out I should have cancelled the bids. I wasn't aware of that at the time. I notified the winning bidder as soon as the auction ended and apologised. I explained it had been broken prior to the auction ending and that I was extremely sorry for the worry. He then tried to buy the items anyway. I kept explaining why I won't sell them if they are broken. He threatened me with eBay. I have contacted eBay anyway. I tried to cancel the transaction but he is being unreasonable and will not agree to cancel it. I won't sell broken or faulty good as I've done that before with the buyers consent and they filed a chargeback against me and left me negative feedback AFTER they said they wanted the goods anyway. The handles broke off 2 of the pans, and yes they may be glued, but that is a safety hazard as they aren't as strong anymore. I would feel responsible if something happened to him or anyone else using the broken pans. I have explained this to him yet he is getting rather nasty anyway. What do I do?
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Item broke then was sold, now buyer is getting nasty because I won't sell him the broken item!

One of my pet sheep knocked my larger Scanpan frying pan onto the floor and the handle almost broke off. It's got a big crack up it. The side of the pan dented too. I still use it, but I'd never sell it for the reasons the OP mentioned. It could be a safety issue.

Message 21 of 25
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Item broke then was sold, now buyer is getting nasty because I won't sell him the broken item!

Thank you ๐Ÿ™‚
Message 22 of 25
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Item broke then was sold, now buyer is getting nasty because I won't sell him the broken item!

Ah no. I dropped them. Please read my earlier comments before you say silly things like you have.
Message 23 of 25
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Item broke then was sold, now buyer is getting nasty because I won't sell him the broken item!

@PJ wrote:

Just telling it how it is, how many times are buyers told on these boards to refuse a mutual cancellation because the seller deserves to lose out on a fee refund, also everyone signs to say they have read the policies, terms and conditions and there is a wealth of advice on selling out there so there really is no excuse for not knowing something as basic as how, when and why bids should be cancelled.

 

I'm not in a position to read each and evey post on these boards, but I still do read a lot. Unless you are referring to the Buyers forum, I can't say I've seen too many posts where buyers are told....to refuse a mutual cancelllation, because the seller deserves to lose out on a fee refund......

 

Whilst I agree that everyone signs to say they have read the P, T&C, I would love to see a hands up from ALL who have read ALL of the P. T&C - and wait - understood ALL of it.  

 

All the little blue links, that take you to other blue links.  It's like Hansel and Gretel, except the birds ate the bread (blue links) and they were lost.

 

And it ain't hard to get lost on the T&C.

 

Just my peronsal opinion on your post. - which I know is off topic, but what the heck!!  I, like a lot others will be totally out of here in a few weeks, so it feels good to do this.

Message 24 of 25
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Item broke then was sold, now buyer is getting nasty because I won't sell him the broken item!

 

Love your Hansel and Gretel analysis - all too true.

 

IMO eBays site map has got worse and worse - difficult to find some key information in the muddle its become. 

 

For example:  tried to find FEES in A-Z ....

 

nup not there ... ya get FEE CIRCUMVENTION as the only fee help topic choice

 

 

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