@digital*ghost wrote:
If you set your postage to "domestic letter untracked" for everything, you'll bypass this requirement entirely. It's about managing customer expectations, I'd say - if a buyer sees a postage method that should have tracking but it's not supplied, they'll ask questions - if they see a method saying untracked, they won;t expect tracking.
It's only if you have a trackable postage method selected for an item (or the buyer selects it as an upgrade) that holds can apply.
Agreed but I'd like to know what happens, for example, with a "Promotional Postage Service". I have this set up to cap postage at a given amount for combined orders, but strictly speaking, "Promotional Postage Service" is not a service attributable to any carrier and therefore is neither trackable nor untrackable. It wouldn't make sense to count it as an untracked service if tracking is uploaded, but the way the page is worded makes it seem like eBay looks at the postage method first and goes from there ("First, we’ll look at which postage service you’ve selected for the item.")
So if it's tracked and you don't upload tracking, your rate goes down, but what if it's considered untracked and then you upload tracking? I'd like to think it'd go up but this is eBay ...
It'd also be handy to actually know what your rate is via the Seller Hub instead of waiting for emails. I upload tracking for all of my orders but I've seen comments on here from other sellers who do the same and still have rates below 100%, because eBay doesn't count some for whatever reason.
Also hoping they're not going to analyse the actual tracking numbers - for example, many of my items have "tracked letter" as the postage method but if the buyer buys like 10 items, I upgrade that to a "tracked parcel" for obvious reasons and the tracking numbers are different formats.
Lastly, I wish there was a way to sort orders on Seller Hub via tracking status ... would make all of this easier to manage.
