My buyer in Australia hasn't received order

[seatsrestore]

I mailed my Australian buyer his $45.00 order using eBay shipping with international USPS and it's two plus weeks past it's due date to be delivered. Buyer opens a eBay request because item has not been received. Does the seller have any protection through the eBay Protection plan to cover the item and it's shipping costs? What should the seller do?

[porcelain_dolls_by_me]

Because of delivery delays we no longer ship to Canada.

[shape000]

I just refunded my buyer in Canada. Four weeks and no sign of the package. He issued a refund request after only three weeks, a but rich really. I asked for another week to see if it came and as yet nothing.
I have asked for him to let me know if it turns up in another week or two, I am really relying on his honesty here. My gut feeling is it will get there eventually.
He says he will tell me if it shows up - I hope he is true to his word.

[transport-posters]

I had two packages to Canada go missing over the past month plus, and so I re-sent them.  The buyers got them in good time the second time around.  Something must have happened to the first batch of mail as they were both in that batch originally.