NEED ADVICE PLEASE

[jenni200011]

just made a sily mistake..went to open a case on a buyer who has not paid or made comunication but accidently pushed request to  cancel and now  i cant put the case down as it is making a request to buyer to cancel (not what i wanted to do arr)..This buyer has got awful feedback and i need to get this item ended...Any suggestions please...

[kopenhagen5 · Accepted solution]

Hi jenni, call ebay, explain you selected MC instead of Unpaid case by mistake.

They should change it for you.

[jenni200011]

Thanks kopes..will do but too late tonight (phone lines will be closed) so will need to call tommorrow 

[jenni200011]

just called ebay (managed to get through tonight)..They told me just have to wait til the cancel request ends ( takes a week or so) then ill be credited back the final value fee..If the buyer leaves  unfair neg against me as im not protected against this with a cancel request transaction  then i wil call them (ebay) & they will remove it...(fingers crossed all goes well)