I can guess that this is a topic that has been spoken about before so i apologize in advance if it has been posted before.
My issue is that i started selling quite a bit over the last 2 years, i have 1700 positives, but in the last 6 months i have had 2 negatives which are really unwarranted, i have sent feedback revision requests but no answer, contacted ebay i think i just got a very unhelpful automated response, i really think these Negatives should be looked at.
the first Negative i got was from a buyer who bought the mask soundtrack, he put a coment in saying jim carey has a nice singing voice along with a negative, how that makes sense i dont know, sent him feedback revision, and nothing no response
The other one i put it in my adds that if there is a problem with any of my items please contact me and i will resolve it, that didnt happen just left negative without any communication to me at all. As most sellers know negatives are not good to have, i would accept negative feedback if there was a valid reasons for it but both these times to me are unjustified. and having 1700 positives in 1 year proves that. The other thing is negative feedback is somewhat damaging to a seller as buyers do look at negative feedback
I really would like to get a human rep from ebay to look at these i cant find anything, so any help as to where to look would be greatly appreciated
thanks in advancde
