It is a constant concern when no feedback is received from the buyer, especially when an item has been "safe dropped". I insert a pleasant note requesting feedback as it is important to know that the parcel arrived safely and the customer is happy.
I had seriously considered blocking these buyers, as who knows if they won't come back in at some future date and claim they didn't receive the item. I decided not to do so, as it would be counterproductive.
So now, I have a buyer who had a parcel safe dropped August 1st, who has purchased again. I have no way of knowing if this person will return later and claim two parcels not delivered.
This buyer, is a newbie, 29 purchases in 12 months, they have only left 3 feedbacks, two positive, one negative.
What should I do? I hesitate to contact them and confirm their happiness with the first parcel, but I see no other choice.
I could pay for signature on delivery on this current parcel, but seems the buyers are able to request this to be over-ridden and this may also enrage the buyer if they are very inconvenienced by having to go to the Post Office to pick up their parcel.
Please let me know your thoughts.
