Paypal merchant fees - check yours

[brick_hownd]

So I noticed in our paypal account yesterday that 2 transactions of the exact same amount within 24 hours of each other were charged 2 different fees by Paypal. It was $0.12 difference…. Yeah ok, not worth crying over but I still questioned it. Got a response back from Paypal saying that it was a mistake and the wrong merchant rate had been applied. Difference was reversed. So all good. Not quite…

I checked further transactions last night and found at least 4 instances where the same thing had occurred in the space of 2 weeks. In one case the discrepancy was $1.20 difference in their favour. Not good enough and certainly raises some concerns.

I’m very interested to see if anyone else has had this issue recently. I’m not sure how long this has been going on for but will be looking into it very closely.

Regards,

NotsoLuckyjack.

[lyndal1838]

Are you taking into account the recent changes in the rate that paypal charges for their services?  It was only a small % but it would make a difference.

[cq_tech]

As Paypal rates increased last month I'm with Lyndal, but $1.20 is a rather large difference and the 0.2% increase in rates represents a transaction amount of $600. If the transaction to which that discrepancy applies is less than $600, I'd be ringing Paypal and asking them why the increase was so much. If they can't give you a satisfactory answer, lodge a complaint with the Financial Ombudsmans Service at https://forms.fos.org.au/OnlineDispute and they'll sort it out.

[brick_hownd]

First 2 Transactions were within 24 hours of each other in the past couple of days so the rate change should have well and truly been taken care of by then.... yes?

Like I said, haven't gone back further than March as of yet and we sell many of the same priced item each month so there still shouldn't be such disparity across 2 weeks of sales.

thanks folks. 

[bramah_1784]

You did well, recently on a $274 transaction paypal decided to take $62 from me.

When queried with PP, no apology or response just the full fee refunded so no idea what happened there !

[cathyjoyjoy]

Sigh ............ just gotta check and double check everything. Bit like back in the days when those who always, every time, checked their cash change in front of a retailer, often found they were short-changed.

[englishrosegardens]

Have you sold anything to overseas because they're 1% higher for paypal fees.

[2010silversun]

i solde an item for $450 with free postage, paypal had taken a fee of $12

[joethenuts]

thats correct to the cent 2.6% + .30cents = $12