Please help. I have tried a lot of things. Paypal going to the wrong paypal account

I have unlinked it, and done what I can

When people pay invoices, it goes to the wrong paypal account.

Please help me !! 

Urgent.

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Please help. I have tried a lot of things. Paypal going to the wrong paypal account


@electrical-rebuilders-group wrote:

I have unlinked it, and done what I can

When people pay invoices, it goes to the wrong paypal account.

Please help me !! 

Urgent.


Have you edited your current listings?

 

As mentioned above by enigmabear, payment details are listing specific, when you create a listing it defaults to the last email address used, but you can manually change it by entering a new address and then saving the changes - adjusting your PayPal email address in any place other than the listing won't change where the payment goes when someone buys an item.

 

If you are sending invoices prior to people paying, you can also change the email address before sending (see screen shot from send invoice page) - the option to adjust where the payment goes is underneath the item details and payment instruction box.

 

If you don't change the address in each listing that has the wrong one, you'll have to keep changing it on invoices as well (if you get the chance to send an invoice before payment).

 

edit email address on invoice.JPG

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Please help. I have tried a lot of things. Paypal going to the wrong paypal account

lyndal1838
Honored Contributor

Ring paypal.

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Please help. I have tried a lot of things. Paypal going to the wrong paypal account

I see it is in the invoice. Can I change them all at once or have to edit individually?

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Please help. I have tried a lot of things. Paypal going to the wrong paypal account

do you have the correct email address (the one where you want payments to go to) displayed correctly in the appropriate box in each listing? payments should only go to the email address you have put in for each listing 

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Please help. I have tried a lot of things. Paypal going to the wrong paypal account


@electrical-rebuilders-group wrote:

I have unlinked it, and done what I can

When people pay invoices, it goes to the wrong paypal account.

Please help me !! 

Urgent.


Have you edited your current listings?

 

As mentioned above by enigmabear, payment details are listing specific, when you create a listing it defaults to the last email address used, but you can manually change it by entering a new address and then saving the changes - adjusting your PayPal email address in any place other than the listing won't change where the payment goes when someone buys an item.

 

If you are sending invoices prior to people paying, you can also change the email address before sending (see screen shot from send invoice page) - the option to adjust where the payment goes is underneath the item details and payment instruction box.

 

If you don't change the address in each listing that has the wrong one, you'll have to keep changing it on invoices as well (if you get the chance to send an invoice before payment).

 

edit email address on invoice.JPG

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Please help. I have tried a lot of things. Paypal going to the wrong paypal account

If the email address is incorrect and it is one you have access to you can add it to your Paypal account (don't delete any already there, you can have up to 8 addresses) and the payments will appear.

 

Ifr it is a web based address like hotmail, yahoo etc and you have msde a typo then if it is available you can open an email account with that address, add it to Paypal and again all your payments will appear once the address is verified.

 

If it is not an address you have or can create access to then you will just have to ask the buyers to cancel their payments and tell them you will send an invoice through Paypal. Some will, some may not. If they don't then you can expect to get some andgry buyers and bad feedback.

 

As the others have said for your existing listings you will have to revise them and make sure when you are listing that the email address is correct.

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Please help. I have tried a lot of things. Paypal going to the wrong paypal account

So, what I am hearing is that you can not change them on mass.

You cant change 90 listings to a different paypal account than the ones already listed on them at once?

 

 

I just accidently put the wrong paypal on all my listings. 

 

 ?? This means I have to change each one?

 

If you don't change the address in each listing that has the wrong one, you'll have to keep changing it on invoices as well (if you get the chance to send an invoice before payment).

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Please help. I have tried a lot of things. Paypal going to the wrong paypal account

Please help. I have tried a lot of things. Paypal going to the wrong paypal account

Not for people who do their own research, rather than asking after the event.

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