Hi guys,
Have there been some changes to eBay's proof of shipping conditions that I have missed? Long story, so stay with me here...
I always thought that once you uploaded tracking and proved that the parcel had been sent, it was enough to satisfy eBay in the case of a buyer dispute of an item not being received.
In the past, I have just had to do this, and I have also uploaded the shipping documentation, and it has been found in my favour.
I recently shipped an item by EMS overseas to the Czech Republic, and it has not been delivered. We have an account with Australia Post and they tell me that they can't get any more information from that country about the delivery, which should have arrived early August.
Now eBay have found in the buyer's favour! Even though I have provided everything they asked for. After calling them this morning, I was told that it is the Seller's responsibility to ensure that the item gets delivered! When I asked how am I supposed to do this when it is completely out of my hands, I was told to call the post office in the Czech Republic and ask them to try and find the item! Really? Is this what selling on eBay has come to?
How can we as sellers be responsible for a third party, in this case Australia Post, who have not fulfilled their part of the shipping? Why isn't is good enough any more to prove that the item has been shipped? Why send items with tracking if it doesn't mean anything any more?
Just wondering if anyone else has had problems like this??
Thanks
