Re buyer return item not as described * error in subtitle only ..but read the small print below .

[rosebudcottageantiques]

Hi i have had a customer from hell ! 

I sold a genuine victorian garnet brooch extremely cheaply and got a nasty horrid message from her today 

she has applied for a RETURN and i agreed and her reason was 

not as described as the gold filled chain wasnt with it ?

so i looked at the main title..no mention of a chain , the full description no mention of a chain or no chain in the photos ? 

i use auctiva to list my items then noticed and it has come up in the subtitle .... as i always do sell similar on that site .so you copy over a similar auction and change measurements etc... but for the first time i just didnt see it had gold fill chain in sub title  So it was a human error 

so i politely replied ..please return and i do apologise.. and i will refund in full

then she replied back that i am fraudulent , misleading etc etc .. and the wording was almost defamatory , !

She said YOU are going to send me that chain as well or i will have u up for fraud ?? 

Well i am an honest seller and refund for the most stupid reasons but i was shocked by the nasty wording and insinuating i am a criminal virtually ! 

So my question is .. can i request she return the item for a full refund ? She has started the ball rolling by requesting a return.. i

and quite frankly after her insulting message, i dont want to give this nasty person a chain as well for 20 plus dollars ! I just want the item back and refund her in full but she is threatening me that i have to send her a chain and i said what chain can i send ?

No measurements no description of it or any photos.. .and any normal person can see its a simple mistake,,  I explained it would have been so called fraudulent if there was a chain in the photos or listed in the full description or the main title ? 

Am going to call ebay in the morning but i dont think people can threaten you for a simple error.. and am happy to refund in full for her. But i dont want to be forcibly coersed into sending her a chain as well after her horrendous attitude. I think thats why she bought it, she saw i made an error in the sub title , and had designs to buy it purely so she could wreak havoc on me all along i think.. i have been selling for ten years on ebay but this is one of the worst i have struck ..thanks for your thoughts. I do hope i can decide to request it back.. that will really send her off the deep end, 

[clarry100]

If you have already accepted the return then this places the ball firmly in her court now.

She now has 5-days (I think it is) to return the item uisng a tracked service which can show she has mailed it and it has been delivered at your end. When the tracking shows delivered then refund, but not before.

If she fails to return it (with proof) within the 5-days then the case should be closed in your favour not hers.

If she does return it just be very careful she doesn't send back an empty package with tracking just to get her refund.

When you open it I would be inclined to do so in front of a credible independent witness. eg your local PO staff.

If it's empty then they would need to sign a stat dec for you staing what they saw.

With this as evidence then you should not have to refund her.

If this does happen also raise a case with The ACORN for attempted fraud.