Refund postage?

[di*s-stuff]

I have a buyer who purchased a backpack from me and after receiving it messaged me saying she wanted a refund because it was too small for her requirements.

I pointed out that the measurements are stated in both metric and imperial measurements in the listing but that I was happy to give her a refund since it doesn't suit her needs.

She returned it and I refunded her the cost of the item. She has now messaged me again saying she wants the original postage cost refunded too.

My return policy states "7 day money back, buyer pays return postage".

Since my return policy doesn't say anything about refunding only the item cost do I have to refund her the postage as well?

[phorum_junkie*]

WOW, if I was selling unlicensed merchandise I wouldn't be posting on these boards using my selling id.

You are now on borrowed time as people will be hitting the report button on your listings and some will no doubt be contacting the right's owners of those images, anyone seeing this having bought from you will probably be contacting customs too as they will not want to be caught with counterfeit imported items.

I hope you realise that a visit from the authorities could have you at best paying a fine and possibly doing jail time especially because you are dropshipping and so importing the merchandise.

If your title says school backpack then that is what the buyer should get, I would have refunded in full and told them to keep it as even though the measurements were in the description the title is equally valid and you cannot afford to get any buyer offside.

[drz250k]

What a drama queen!!!!

Do you think they will send a swat team and a dog squad out as well, just to be on the safe side.

PJ is your post for real or are you taking the Micky. Lol

[phorum_junkie*]

Just ask Foxy what happened to the seller who was daft enough to send her a counterfeit clothing item and then refused to refund unless it was returned if you think I was being a 'drama queen'!!!!!!.

[foxette-in-sox]

What a drama queen!!!! Do you think they will send a swat team and a dog squad out as well, just to be on the safe side. PJ is your post for real or are you taking the Micky. Lol

Actually,it will be police & a staff member from Counterfeit Investigations who will launch the raid on your home & thats just the beginning.It only takes ONE buyer of yours about ONE hr to set this in motion.Been there,done that,next question?:|