Refund to buyer my item for sale is damaged and is no longer for sale …

Hi can some one please tell me how can I refund my buyer her full payment for her purchase … EBay has taken the fees out so now .. a $14.20 refund is only allowing me to refund $12.20 

 

it has been a while since I have had to do a refund and just can’t seem to understand the new format … regards Joanne 

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