Refund

[jaholl556]

Hey guys new to eBay . so I had a watch up for sale that I sold now I put the watch up for sale that was my late pops watch which due to circumstances I had to sell, now I took the watch to a place a couple years back and they told me what it was so only going off their info I’m no watch expert  now I put it up for sale/auction on eBay and had a guy message me asking for authenticity and paper work I clearly stated I didn’t have any hence the price so he was fully aware, also told him I took the watch to a place a couple years ago and am only going off what they told me, now the photos I posted of the watch are clear as day and multiple pics of watch, I also stated in my ad the watch had been sitting for a very long time and also before posting ad I put my returns as I do not accept returns, now buyer was fully aware of what he was buying, I sent the watch of obviously gave tracking numbers to him. 

he later received the watch and took it to his watch guy they had a look and he said that the watch is a replica and doesn’t work and would like to be refunded.

I spoke to him about it and clearly stated he knew I had no paper work for it hence the price, I had told him it had been sitting for a very long time also I don’t accept returns, once the watch is sold it’s not my responsibility, now I know if I was in his shoes I would feel the same way but he knew what the risks was when buying this

watch.. also I did not know the watch was a replica I was only going off what I was told, I’m know expert and didn’t have time to get it checked out, if I had of known it was a replica it wouldn’t have been sold! 
How do I come about this situation?i?

Now I have offered  to give partial refund the whole amount I got after gst, he then said no he wants full amount I’ll be out of pocket then, will eBay refund me the gst or what is the go?

Now I’m new to eBay and am only trying to understand and resolve this problem the best I can, where do I stand with this situation as everyone says customer is always right supposedly but as a seller do I have the right to refuse refund, partial refund fair enough? How do I contact eBay about this situation?i

[domino-710]

Did he supply ' his guy's ' paperwork - on the watch being a ' replica '. ??

[padi*0409]

"No returns" only applies to "change of mind" returns not for "not as described" returns.

So you have to accept the return and pay for the return postage.

I hope you don't get scammed with this where the buyer sends back a different watch.

[domino-710]

Good grief - $8.63 postage for a $4,000 item.

Sheesh.

[jaholl556]

No he didnt send any paper work through, in refund request he put 2 pics up of watch and put watch isn’t what was describe and is a replica, which I described the watch as what i was told and photos where obviously in ad and he knew I had no paper work to go with it 

[padi*0409]

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@jaholl556 wrote:

No he didnt send any paper work through, in refund request he put 2 pics up of watch and put watch isn’t what was describe and is a replica, which I described the watch as what i was told and photos where obviously in ad and he knew I had no paper work to go with it 

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What you should have done was to have got the watch properly authenticated by a watchmaker before listing it.

As said, you will lose an eBay dispute over it if you don't accept the return.

[countessalmirena]

You must refund fully.

It’s your responsibility to list correctly. Sellers can also not list with even a suggestion that the item is something it’s not.

The policy is here: https://www.ebay.com.au/help/policies/prohibited-restricted-items/counterfeit-item-policy?id=4276

The relevant bit for your situation is this:

❝Listings need to follow these guidelines:

• Take original photos that are large and clear, showing multiple angles and all details
• Do not hide or blur logos or any parts of the item
• Do not list an item if you are not certain it is authentic or if an authenticator has been unable to confirm its authenticity❞

(Bolding mine.)

Furthermore, the no returns accepted spiel is applicable only to change of mind/buyer’s remorse. It most emphatically does not apply to fake items, whether you knew it was a fake or not. That is a “not as described” case if ever there was one.

You should instantly do one of the following:

• refund the buyer and they can keep the watch, destroy it, whatever, OR

• provide the buyer with a return postage label (tracked postage) and refund the buyer upon receiving the watch back.

Read this to understand the process and provide the returns label. Don’t delay; if the buyer asks eBay to step in, you’ll not only be refunding but eBay will also sanction you. 

https://www.ebay.com.au/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

[jaholl556]

Perfect thank you that’s all I need to know 

[*casey*]

Did you make a note of any distinguishing marks or serial number  ?

As you may well receive back a different watch.

[siddieswans]

You sold it as a Rolex Submariner – whether it is or isn’t, he says it’s not and you must accept the return.

You feel the watch is genuine. Do you want it back? If not just refund him in full and that will be the end of it.

Say you do want it back. Has he started a INAD dispute through eBay? If he has, go to the dispute and accept the return. If you can (and I have no idea whether you can or not) put insurance to the value of $4000 on the return postage label – and please make sure you choose the Australia Post label option. If he starts the dispute and you DON’T provide the return postage label, eBay will take the refund money from you anyway, and you will also lose the watch. If you want the watch back he must start an eBay Dispute – do not deal with him outside of eBay.

Unfortunately you did not provide a photo of the important part – where the serial number is located – so if you have got yourself a shonky buyer, and he does return a different (replica) watch, you will have no way of proving it.

If you are lucky and you get your watch back, take it to a local auction house and ask them to sell it for you. They will quickly tell you whether it is a replica or not; and if it is real, they will get the appropriate price for you. Sadly this could be a very expensive lesson for you; but do try and make your losses as small as possible. Good luck.