Respond to customer feedback

Good afternoon all 🙂

 

Can someone pls advise how I can respond to customer feedback. One in particular. No issues at all, so it’s all good.

 

Thanks,

 

Melina.

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Respond to customer feedback

On your own feedback profile, at the end of the page, will be a link "reply to feedback received" (this is also accessible through the Feedback Forum in the community menu).

 

From there. you can select from a list of recent feedback received, or put in a member name to find FB from a specific member, and click through to leave a reply.

 

You may find that your reply doesn't 'take', though (i.e. you'll type it out, and go through the process to actually post it as a response, but it doesn't appear on your profile - if that happens, try logging into the US site [eBay.com], to go through the process. For whatever reason, there's a much higher success rate through that site). 

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Respond to customer feedback

On your own feedback profile, at the end of the page, will be a link "reply to feedback received" (this is also accessible through the Feedback Forum in the community menu).

 

From there. you can select from a list of recent feedback received, or put in a member name to find FB from a specific member, and click through to leave a reply.

 

You may find that your reply doesn't 'take', though (i.e. you'll type it out, and go through the process to actually post it as a response, but it doesn't appear on your profile - if that happens, try logging into the US site [eBay.com], to go through the process. For whatever reason, there's a much higher success rate through that site). 

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Respond to customer feedback

Sincere thanks Digi 🙂

 

Melina.

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