on 09-06-2018 01:02 PM
Good afternoon all 🙂
Can someone pls advise how I can respond to customer feedback. One in particular. No issues at all, so it’s all good.
Thanks,
Melina.
Solved! Go to Solution.
on 09-06-2018 01:55 PM
On your own feedback profile, at the end of the page, will be a link "reply to feedback received" (this is also accessible through the Feedback Forum in the community menu).
From there. you can select from a list of recent feedback received, or put in a member name to find FB from a specific member, and click through to leave a reply.
You may find that your reply doesn't 'take', though (i.e. you'll type it out, and go through the process to actually post it as a response, but it doesn't appear on your profile - if that happens, try logging into the US site [eBay.com], to go through the process. For whatever reason, there's a much higher success rate through that site).
on 09-06-2018 01:55 PM
On your own feedback profile, at the end of the page, will be a link "reply to feedback received" (this is also accessible through the Feedback Forum in the community menu).
From there. you can select from a list of recent feedback received, or put in a member name to find FB from a specific member, and click through to leave a reply.
You may find that your reply doesn't 'take', though (i.e. you'll type it out, and go through the process to actually post it as a response, but it doesn't appear on your profile - if that happens, try logging into the US site [eBay.com], to go through the process. For whatever reason, there's a much higher success rate through that site).
on 09-06-2018 04:02 PM
Sincere thanks Digi 🙂
Melina.