Restricted Account and eBay Customer non-Care?

[lbb_trading_company]

I thought I might summarise my recent eBay Customer Service Experience:

[I’m a seller over 10 years, 250+ 100% positive feedback].

Wed 7/2

eBay [email]: You’re account has been restricted [unknown reason] please upload your:

1. Driver’s License
2. Credit Card Statement
3. Supplier details for FC Watch you’re currently selling
4. Supplier details Audio Cables you’re currently selling

Me: Ok.  [Upload all documents requested]

Fri 9/2 5:08AM

eBay [email]:  Thank you for uploading the documents.  However you uploaded the wrong documents.  Please upload:

1. Supplier details for the CELL PHONES you sold in the past through eBay

Me:  [**bleep**? You asked for supplier details for the watch and audio cable before?] Ok …[Upload all documents requested]

Friday 9/2 12:34PM

eBay [Telephone call from eBay]:  You uploaded the wrong documents.  We need you to upload the documents for:

1. FC Watch you were selling
2. Rolex Watch you sold previously
3. Glycine Watch you sold previously
4. SNES Mini you sold previously

Me: [Surprised eBay called me directly].  Why are you asking me to upload supplier docs for a whole other set of different items I sold previously?  And I already uploaded the FC Watch invoices?

eBay [Kelly @eBay USA]: You sold the items at discount from retail price.  Selling at a discount is suspicious. [She obviously doesn’t know where she’s working] 

The invoice for the FC Watch was from a store in HK.  That’s part of China.  And “everyone knows China always sell fake things” [that’s literally what she said.  Obviously HK doesn’t sell real Swiss watches also]. 

The SNES you sold has multi-coloured buttons.  It should have grey buttons.  So it’s gotta be a fake from China also. [**bleep**? So the invoice I provided is from EB Games in AUSTRALIA is also fake?  Because in the US they don’t use colour buttons?  **bleep**?].

Me: I uploaded my invoices and authenticity certificate, the watch was bought at an authorised dealer, and SNES in Europe/Japan/Australia has multi-colour buttons, only in US it has grey buttons. AND I BOUGHT THE SNES IN AUSTRALIA.

eBay [USA Kelly]: We still need the invoices.

Me: Ok [Upload all documents requested.  Again]

Friday 9/2 12:58PM

eBay [email]: Thank you for uploading the documents.  However you uploaded the wrong documents.  Please upload documents for:

1. Rolex Watch you sold previously
2. Glycine Watch you sold previously
3. SNES Mini you sold previously

Me:  [I ALREADY UPLOADED THOSE DOCUMENTS]!!! [Call eBay Customer non-Care]

eBay [Telephone @Philipines]: Sorry, it’s a different department handling your case.  They can’t be contacted.  Just upload the documents again.

Me:  Ok. [Upload all documents requested.  Again]

Friday 10/2 1:01AM

eBay [email]: Thank you for uploading the documents.  However you uploaded the wrong documents.  Please upload documents for:

1. Rolex Watch you sold previously
2. Glycine Watch you sold previously
3. SNES Mini you sold previously

Me: [**bleep**?!?!? I ALREADY UPLOADED AND EMAILED ALL THESE DOCUMENTS THREE TIMES.] [Upload all documents requested.  Again.  Email replied with documents (invoice, authenticity/registered guarantee card with Rolex).  Again].

Me:  [Call eBay Customer Care]  What’s wrong the documents I’ve uploaded?  Why you keep on asking me to upload different documents every time? and now I’ve literally uploaded every document for every item I’ve sold on eBay in the last 5 years you ask for the SAME documents I’ve already uploaded previously?

eBay [Telephone @Phillipines]: Yeah, I don’t know why also.  It seems you uploaded too many documents [which eBAY ASKED ME TO!] The receipt, warranty card and authenticity certificate you’ve uploaded are more than enough.  I’ll get my manager look into it.  Just wait another three days see what they say.  If they send you any more emails asking for further documents ignore it.

Friday 10/2 2:55PM

eBay [email]: Thank you for uploading the documents.  However you uploaded the wrong documents.  Please upload Supplier documents for:

1. Rolex Watch you sold previously

Me: …

I’m actually starting to feel I’m part of an elaborate internet scam.  

Why do they keep asking me for invoice and supplier details, ID details, etc. for continuously different items, every other couple of days?  

Is this really how eBay customer support is?  Are they even bothering to check the documents I've uploaded?  Is eBay staffers just “cut and paste” pointless document requests to their long-time sellers?

They haven't even told me why my account was restricted and which items my restriction applied to?  I've literally provided invoice/purchase/authenticity/supplier documentation for EVERY SINGLE item I've sold on eBay for the past 5 years (which eBay asked me to provide documentation for) ... I have 100% positive feedback over 8 years (250+ feedback) ... and I still don't know which items I'm being restricted for or why?

Anyone have any suggestions dealing with the eBay Customer Service merry go round?  The Customer Care in USA don't seem to care or be bothered to look into anything, the ones in Phillipines are friendly and professional, but don't seem to be able to do much (have to refer to US head office, who don't care, don't bother).  Haven't had any contact with eBat Customer Care Australia, even though I called the Sydney number, and wrote to Customer Care Australia?

[lbb_trading_company]

Thanks for your message.

Hopefully they start fixing this situation soon, as I envision many consciencious sellers would just get frustrated and give up on situations like this.

I think the problem is they didn't have professional people who could be bothered properly following up cases.  It gets passed around from staff to staff and departments. 

I didn't mind provided proof of purchase/authenticity, so much as they asked for the same documents again and again, and then more documents for different items!

I've uploaded a reply message I sent to them [my reply to "screen shot 2.jpg"], and the response from eBay ... I was pretty meticulous in my replies, so their cut and paste response was pretty frustrating [see "message and ebay reply.jpg"]!

Makes a good story now though lol.