Return Request

[ridyruki]

Have just recieved a return request( the first)  with reason -My son didnt like  it-am  I able to  refuse this as its clearly a change of mind fo no valid reason????Unsure how to proceed

[ridyruki]

Rang Ebay theyve advised me will be closed in my favour as its Buyer Remorse ,not a valid reason i hope thats correct . I freaked abit as ive not had an unhappy customer before--It was probly a stupid question that had been well answered on this board 

[clarry100]

If you have Returns Accepted this means that you do accept returns for change of mind.

Ebay will then NOT allow you to decline a return where this is given as the reason. But the buyer pays for the return postage.

If you have returns NOT accepted then its up to you if/not you choose to accept a return for this reason. In this case it is up to the buyer to pay the return postage costs. And if you have restocking fees setup then you can deduct that from any refund as well.

Any other reason for the return request (ie INAD claim) then you have to play by the ebay return rules.

The only choice you then get is to either pay for the return (if you want it back) or let the buyer keep it along with a refund.

[Anonymous]

I don't accept change of mind returns either. I had one person start a return request for change of mind which I declined. That declined return has now given me a 1.23% "Return rate" (in the seller dashboard). 😞

[digital*ghost]

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@since.i.met.you wrote:

I don't accept change of mind returns either. I had one person start a return request for change of mind which I declined. That declined return has now given me a 1.23% "Return rate" (in the seller dashboard). 😞

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The return rate (at this point in time) is just data eBay decided to put there for whatever reason - any return request that is initiated will be counted, regardless of the reason, and whether it's approved or not, and is just supposedly some additional insight to sales data. (eg it can indicate if you have a high rate of returns on a particular item,  or in a particular category, etc). 

[ridyruki]

Now i have 2 lovely red dots by following Ebay advice and a buyer who has left feedback that the item was pfff as a reason . If they had contacted me i could of worked something out ,but all they did was open a case and leave  negs on the same day. They had 7 days to look at the listing then 4 days to pay . Why cause such alot of mucking around ???My first unhappy strange customer.Customer service will close case in my favour after 3 days and remove neg feedback (ill see it to believe it} All the photos size and weight & careful descriptions mean nothing really .Im abit disheartened at the moment.  i was a happy seller & buyer but stupid dots spoiled my day .   oh well  

[*tippy*toes*]

You shouldn't have replied to the feedback. EBay will be less likely to remove it if there's a reply. Stay on them though about removing it.

[lyndal1838]

How unfortunate that you have replied to the feedback.....and mentioned an ebay dispute.

The mention of disputes in feedback is a no-no....those comments may be removed but the original comments left.

[digital*ghost]

I don't know if replying affects a seller's chances of removal too much these days, of all the negs I've had removed (4), I had replied to 3 of them,  and they were all ultimately completely removed by eBay with surprisingly little effort (except for maybe the first, going back about 4 years ago now, the other two with replies were within the last few months).  

[lyndal1838]

My main comment was in connection with the mention of disputes in the followups.   As the mention of disputes is a no-no in feedback I would assume that also applies to followups.

It will be interesting to see what finally happens.