Seller wants to return an item 2 months after receiving

[brettandrew2005]

I sold a shower and tap set brand new in boxes over 60 days ago I sold it for $15 (same items sell for over $80  at Bunnings) buyer sent return request today stating their plumber has an issue with a part and they want replacement parts is there not a point where the returns stop? If in 12 months they want to return can they?

[brettandrew2005]

I have offered to repay the $15 

[collect247]

If they paid with paypal then they have 180 days to return it

[robinsonmarineparts]

That's the best bet.

[*tippy*toes*]

While it's probably just easiest to refund, I'd still be disputing it. Yes, there is a 180 day PayPal thing, but if something is not as described, it's not as described when they receive it, not 2 months later. Did they get exactly what was in the photo and what was described in the listing? If yes, then what they received is as described. It's not your fault they've taken 2 months to try and get it fitted, that's their problem.

[joethenuts]

even agreeing with your post  and i  think 1 month  from paypal is plenty. but when buying new items that are boxed or vacumed sealed , for instance my wife brought not from ebay a pile of door handles that come in that stupid vacuum sealed hard plastic packs , that you have to destroy to open it, a while ago when they were at a good price , and i have just installed them now ,3 months later. after plenty of nagging , now everything was fine but if there was a problem with a handle . is that not the same as the ops problem here, as they were brand new shower sets,  i see he sold a few of them ,so he would be prob in the business and realise there is always going to be a problem  now and again with products.

now this buyer has got a plumber to install these shower sets , so the buyer even if checked it out prob would not know there was a problem looking at the box. i dont know what the problem was but maybe 1 part did not fit the other part  or what.

but 180 days is too much , maybe 60 days when ebay take it off your screen is prob a lot better.

[*tippy*toes*]

It is up to the buyer to check on delivery that the item is as described and not missing any parts. They can't then turn around several months later and go "ooops". People have tried to claim not as described a month or so later because they bought the item as a gift and when the gift was given, it was noticed something was missing. It's not the sellers fault if the buyer doesn't check the item when it arrives.

I have one of those awful hand held showers that goes up and down on a steel bar. Where the hose goes into the wall there is a hole around the hose. There are no modern shower sets or fixtures that can accomodate the hole and the hose. The only way to fix it is to replace that part of the wall. I wouldn't buy a shower set online and then when it can't be fitted due to the design of my ancient bathroom, try and blame the seller and demand a refund. It's up to me to find out BEFORE I buy something to see whether it is going to suit my needs.

[springyzone]

I think Tippy toes has got to the crux of the matter.

Is the item exactly as described?

From what we have been told, I am guessing it is.

This isn;t about a missing part, it isn't about a defective part.

I suspect it is about the fact the unit isn't exactly right for the job in hand and the plumber has told them they need a different part.

It's just my opinion & the people at ebay may not agree with me, but the way I see it, the buyer is not really entitled to expect anything.

A defective unit, yes, that would be different.

Some shops will allow an exchange & there are even a few that will give money back for what is a simple change of mind, but the point is, they don't have to.

The ebay buyer should realise if the unit he got was as described, then he isn't automatically covered for a return (although ebay ads imply the exact opposite to be honest) and that if a seller does agree to a return, then it should be at the buyer's postage expense.

[sparrow2207]

Sometimes a plumber needs to buy adapters for fittings (not all taps universally fit all circumstances) that are not included with tap sets and this is well known. The buyer probably ultimately decided that the fittings were not what they really wanted and is using plumber as the excuse to return. I have had to buy "extra bits" from what came in the box when I changed my shower heads.