Sellers BEWARE Horrible eBay experience

[lpyuyu]

I sold a designer bag a few weeks ago, shipped the product only to realize eBay/PayPal was withholding this large sum of money. Subsequently the buyer changed their mind and opened a request to return using the reason "item Was not as described". She claims the bag isn't authentic and the leather was mouldy. I asked eBay to intervene, provided them proof of authentity and asked for the buyer to send photos to prove her claim of mould. eBay did absolutely NOTHING to help or protect me as the seller. They refused to ask the buyer to send in proof and also refused to authenticate the bag. After sending 15+ emails, repeating myself repeatedly and getting canned replies, eBay simply asked the buyer to send the bag back. This was over 3 weeks ago now. In total eBay is allowing this person to keep the bag for ~1 entire month and still allowing the return. And to top off the cake, eBay just charged me $200 for the seller fees! This has been the absolute worst customer experience. I will be telling everyone I know not to use eBay/PayPal.

[4green2000]

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@lpyuyu wrote:
I sold a designer bag a few weeks ago, shipped the product only to realize eBay/PayPal was withholding this large sum of money. Subsequently the buyer changed their mind and opened a request to return using the reason "item Was not as described". She claims the bag isn't authentic and the leather was mouldy. I asked eBay to intervene, provided them proof of authentity and asked for the buyer to send photos to prove her claim of mould. eBay did absolutely NOTHING to help or protect me as the seller. They refused to ask the buyer to send in proof and also refused to authenticate the bag. After sending 15+ emails, repeating myself repeatedly and getting canned replies, eBay simply asked the buyer to send the bag back. This was over 3 weeks ago now. In total eBay is allowing this person to keep the bag for ~1 entire month and still allowing the return. And to top off the cake, eBay just charged me $200 for the seller fees! This has been the absolute worst customer experience. I will be telling everyone I know not to use eBay/PayPal.

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$200 for seller fees ? you mean the total fees for the month right?

[clarry100]

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@4green2000 wrote:

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@lpyuyu wrote:
I sold a designer bag a few weeks ago, shipped the product only to realize eBay/PayPal was withholding this large sum of money. Subsequently the buyer changed their mind and opened a request to return using the reason "item Was not as described". She claims the bag isn't authentic and the leather was mouldy. I asked eBay to intervene, provided them proof of authentity and asked for the buyer to send photos to prove her claim of mould. eBay did absolutely NOTHING to help or protect me as the seller. They refused to ask the buyer to send in proof and also refused to authenticate the bag. After sending 15+ emails, repeating myself repeatedly and getting canned replies, eBay simply asked the buyer to send the bag back. This was over 3 weeks ago now. In total eBay is allowing this person to keep the bag for ~1 entire month and still allowing the return. And to top off the cake, eBay just charged me $200 for the seller fees! This has been the absolute worst customer experience. I will be telling everyone I know not to use eBay/PayPal.

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$200 for seller fees ? you mean the total fees for the month right?

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I took that to mean $200 for the fees for this sale.

Means that it would have been a $2000 sale for the bag (assuming they are a non-store).

[4green2000]

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@clarry100 wrote:

I took that to mean $200 for the fees for this sale.

Means that it would have been a $2000 sale for the bag (assuming they are a non-store).

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[englishrosegardens]

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@4green2000 wrote:

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@clarry100 wrote:

I took that to mean $200 for the fees for this sale.

Means that it would have been a $2000 sale for the bag (assuming they are a non-store).

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$1,900 to be precise, plus $40 postage.  I'm wondering whether using COD would help with higher priced items.  I know ebay makes up their own rules but with COD the buyer has the opportunity to inspect it before they accept it, so that would surely help if it was taken to ACORN or something like that.

[padi*0409]

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@englishrosegardens wrote:

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$1,900 to be precise, plus $40 postage.  I'm wondering whether using COD would help with higher priced items.  I know ebay makes up their own rules but with COD the buyer has the opportunity to inspect it before they accept it, so that would surely help if it was taken to ACORN or something like that.

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I don't believe the recipient can do that erg, this from eBay in 2009. ( I appreciate that the rules may have changed in that time regarding inspection before paying.)

[davewil1964]

Please find another, any other, nickname for englishrosegardens.

The one you have used is insulting.

[padi*0409]

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@davewil1964 wrote:

Please find another, any other, nickname for englishrosegardens.

The one you have used is insulting.

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My apologies rose, dave's correct............................slaps head vigorously.

[lyndal1838]

I did a double take when I read your first post Padi....I had to go back and see if I was imagining things.

[*tippy*toes*]

You and me both Lyndal! I was about to slap him down when I noticed good ol' Dave had already done it. Thank you Dave for slapping the old bloke back into line. He needs a good flogging occasionally 😄

[davewil1964]

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@*tippy*toes* wrote:

You and me both Lyndal! I was about to slap him down when I noticed good ol' Dave had already done it. Thank you Dave for slapping the old bloke back into line. He needs a good flogging occasionally 😄

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You are not wrong. And more than occasionally.