Sendle Refund

[5284helen]

I decided to send my sold item to the buyer via Sendle.  After trying to work through the information and printing a label I decided to send through Australia post.  When I went to enter the Aus Post tracking number I realized I had been charged for the Sendle tracking label. How do I get a refund for the Sendle cost.

[padi*0409]

You should not have been charged for the label until you actually use it, see the heading on the link below.

https://support.sendle.com/hc/en-au/articles/4413677543565-Return-labels

Contact your customer and update them on the AP tracking details, since you may not be able to change that on the sold listing.