Should I cancel this sale - TODAY?

[smiling-buying]

Hi....I have an auction style sale that ended on May 29th.....one successful winning bidder and I'm fine with that....BUT.....

Buyer hasn't done checkout - hasn't paid - hasn't replied to 3 emails.

There is a kind of amnesty on sellers getting defects or negs for cancelling auction style sales --- if done so by about 5pm AEST (I think) - today. Its cos of the whole change of password stuff - buyers may not be able to log in or something - I don't know.

I've been on the phone twice about this with vague answers.

My gut says I should cancel the sale ----- an email sent out to sellers and what I've been told on the phone says I will get my fees back and negs removed should I do this by this arvo.

But....it is sooner than I normally get wired about stuff. And it is a cancellation not an UPI dispute. Doing it this way means if the buyer is "innocent" so to speak....they won't get a black mark, but they will with an UPI....but am I doing the right thing?

I HATE this stuff.

If it was just a normal so-far-UPI......I would wait a few more days then open an UPI dispute....but I won't - apparently --- have the same "protection" against a neg.

What would you do?

I only have a couple of hours to decide on this.....help !!! Please !!!

Kitty ...venturing out to the boards for some broader feedback......

[2106greencat]

May 29th - (Thursday) can not open dispute until 2nd June - open tomorrow when the system allows if you feel you need to, but can I ask why you are in such a hurry ? It is the weekend, maybe the buyer has been away from the computer over the weekend.

I would at least wait until Monday, send a reminder to pay, and then maybe if no reply by COB Tuesday, go for the dispute.

Sorry, but this hacking stuff seems to have put everyone on panic mode.

[smiling-buying]

Thanks Digi & Curraone.....I appreciate the replies.

Yes, I have come to the conclusion I'll follow my usual plan - give them the time-span I normally do for payment and the do as you do Digi - start the NPB case.

I am such a small time seller - it frustrates me no end to have this happen - and it has a few times now - which is a lot when I am only dabbling with selling.

Also why it gets me in a knot to have to decide what to do ---- didn't help with all this PW stuff and supposed "protection" emails and so forth.

Yeah....think I've got it sorted.....thanks everyone

Kitty

[smiling-buying]

Hi 2106greencat....... yes - it is "a hurry" from my normal way of operating....mainly stemmed from wondering IF I did a cancellation before this supposed deadline offered by eBay (which is today 5pm AEST).....then via a cancellation this buyer - would not be able to neg me nor would I be defected for instigating the cancellation.

I am happy with the sale price - I am not wanting to cancel to relist and "get more". I was very glad for the sale!

And such a cancellation (assuming eBay did let it fall within this special "amnesty" - type period ending this arvo)......would mean no black mark to the buyer....who would also be very welcome to rebid once I relisted.

A NPB thing - if they don't pay - will leave them with a black mark.

 This buyer has been very absent (I mean - why not pay when sent an invoice on the 29th? Why not answer a seller's email of concern? They won on Thursday and took off on a holiday since then? Hmmmm.....)

However....I think the PW thingo has caused a panic mode (I was fine til I got that dumb "Seller Protection" email !!!).

Now I have had some more experienced folk give me their opinions, as I said - I'm going to go with a NPB case - IF they don't respond/pay within the next few days.....what would have been my normal route except I too got all twisted up with this PW and "seller protect" dribble.

I thank you for your input....much appreciated.

Kitty