Long story as short as I can. Express Post small padded bag posted Sydney Thursday 9th Feb, Australia Post tracking shows delivered QLD Friday 10th. Monday 13th long message from buyer; “OMG just noticed tracking says delivered, it’s not there, I was home all day Friday etc”. I contacted AP who told me their GPS showed the delivery truck at the buyer’s address; they had a photo of the postie with the parcel in their hand in front of the buyer’s letter box. Hmm. Asked for the photo to be emailed to me; passed on this info to the buyer. Their response – “Oh well, it looked nice, I was looking forward to getting it.” Hmm.
Late Thursday 16th buyer opened a Request for Item not Received, demanding a refund. I entered the tracking number showing delivery into the Request and added the info from AP. Several very late at night messages from buyer repeating that they had never received the parcel.
On phone to AP first thing Friday repeating request for delivery photo (which had never arrived). While organising that the AP person was able to tell me that another case had been opened about this parcel. On Tuesday 14th, claiming compensation for item tampered with in the post. They confirmed the buyer’s name, postcode; the claim was that the item had been delivered as tracking showed but the Express Post tape had been removed, the bag opened and item removed. AP thought these conflicting stories suspicious.
I immediately added the bare bones of this story to the Request, intending to speak to eBay later in the day. Immediate message from buyer, claiming again they had never received parcel etc etc. Three hours later message from eBay – Case closed by Buyer. Followed by message from buyer – can you guess? “I just went to my letter box ….” Surprise! Surprise! “It is a very nice cameo, thanks very much, have a nice day.”
Obviously on the barred list, but at least they saved me a chat with eBay. They certainly tried VERY hard.
