Store with 100% feedback BUT HAS 6 NEGS ?

[base787]

oK i stumbled acrosses this today rather anoyed about it how can they have 100% positive feedback when its a lie, they have 6 negatives ....

http://myworld.ebay.com.au/quiksilver_official_store

Please can anyone explain ?

[jensmanchester-australia]

You can receive one neg for every 2000 positive feedback to maintain a 100% rating.

With the amount of transactions they have done over the last 12 months only 6 negs is a pretty good record.

[thecatspjs]

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@jensmanchester-australia wrote:

You can receive one neg for every 2000 positive feedback to maintain a 100% rating.

With the amount of transactions they have done over the last 12 months only 6 negs is a pretty good record.

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I agree. 

I think their performance is actually amazing in this trading environment created by eBay given the volume they sell and get positive feedback for.

[i-love-my-sheep]

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@jensmanchester-australia wrote:

You can receive one neg for every 2000 positive feedback to maintain a 100% rating.

With the amount of transactions they have done over the last 12 months only 6 negs is a pretty good record.

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I agree too, 6 negs out of 22344 feedbacks in the last 12 months really has to be commended. They have good DSR's too. 5 for everything except postage time which is 4.9. When you read through their neutrals, there seems to be a lot of positive comments in there, which I think is a bit unfair. Still, they can cope with that many defects.

Shame more of the other big sellers weren't as reliable as this lot!

[justajunk]

Considering that negative and neutral ratings expire after 12 months, I would expect that most savvy shoppers would check out a seller's feedback page before bidding/buying, regardless of the percentage. I know that I do. In fact, on a semi-related note, there are a number of sellers that I have not bought from because, despite having feedback in the hundreds +100%, they actually have no feedback as a seller (or only seller feedback for local pickup items).

[springyzone]

I agree too, 6 negs out of 22344 feedbacks in the last 12 months really has to be commended. They have good DSR's too. 5 for everything except postage time which is 4.9. When you read through their neutrals, there seems to be a lot of positive comments in there, which I think is a bit unfair.-sheep

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That is what I noticed too.I sometimes wonder how accurate the whole system is anyway, because obviously some buyers think neutral simply means that the transaction was okay, no worries and that positive is not to be routinely awarded. The positive neutrals leave me (as a buyer) wondering what was wrong with the transaction and thinking the buyer who gave the neutral was a bit dipsy.