TRS status and eBay business getting difficult under the new policy

[gizmoclearance]

So as you all know under the new policy we are only allowed to have 2% defect rate in order to qualify TRS

that's no more than 1 defect in every 50 items sold. Personally I find it very hard. I have been keeping 0 negative history but a defect includes all low ratings which you have no control over the buyers opinion. The items i sell are mostly $100+ and the condition can not be restored once opened. when selling low value items we can just simply refund to make the buyer "happy". but for expensive items I have to argue to hold my ground otherwise the loss would be too much.

So I figure I might have to sell some generic popular dirt cheap zero margin items to boost the denominator. I don't really want to go that route. it will be like working at a sweat shop. all the packing, sorting just for a couple dolllars. 

Sorry for the rant. 

Any  other strategy?

[horizon1907]

I M O I think the vast majority of Sellers will say the same thing. It's like walking a Tightrope with the New Defect System. All you can do is do your best & cross your fingers that the Buyers agree. 

[bettyboopsadaisy]

Dare I join the 'conspiratory theorists' (in fact I think that the opinions on the matter have more credence than that) and say that its one of ebay's non transparent methods of squeezing certain sellers out of their marketplace !

[lurehouse]

Yes I have to agree the new system is aimed at squeezing out small to medium sellers,you wont see large companies like The Good Guys ect get axed with the new TRS system but we will..............................  

[digital*ghost]

A percentage means 1 in 50 whether you sell 50 items or 5000, so sales volume isn't going to really make that much of a difference. Besides which, it needs to come from at least 5 different buyers before TRS is affected.

The only thing a higher sales volume will (potentially) help with is the other, stricter requirement of no more than 2 unresolved PayPal cases per evaluation period, which for those who are evaluated on a 12-monthly basis means 2 per year, and for those with the 3-month evaluation up to 8 per year, but still no more than 2 per evaluation period (or 0.3% which comes into effect if the count has been reached - you would need to have 1000+ transactions per evaluation to be allowed more than 2 unresolved PP cases).