Trouble printing Click & Send labels.

[punch*drunk]

Anyone else have trouble printing from click & send.

Used to work fine before they changed me to the new system a couple of weeks ago, but now I'm having all kinds of dramas. I'm using ie and I wonder if thats the problem? I keep getting the "ie cannot display this page" screen. Or the print screen is just blank. I often get into trouble straight from the payment screen, so then I have to go looking for the documents I need to print.

It doesnt seem to matter whether I try printing from the web page, or reprinting form my emails, its still takes me several tries before I can get it to work.

Is it just me?

Hmmm, maybe I'll go clear my cookies & cache and see if that helps 🙂

[happyinoz]

Hi,

I had a similar problem when my account was migrated to the new system.  A call to the C&S helpline revealed that I needed to upgrade my version of Adobe to the current one, as I had an older version.  I didn't have any other print problems after I upgraded my version of Adobe.

I hope this helps.  Good luck!

[digital*ghost]

It could be a browser issue (I use the latest version of Firefox and don't have any problems), older versions of IE aren't well supported on new sites, so it could be that if you're using an older version.

I would also check and/or update your version of Java, as the pages use a lot of Javascript.

[curraone]

can only say I used it this morning using IE and it worked okay.

sorry can't be more help

[motherbear2003]

When you get that blank screen, you have to exercise patience:^O

[punch*drunk]

My patience is wearing very thin.

I have cleared cookies, so I'll see how successful it is next time I have to print something. I've had a really busy month, which is great, but this C& S thing is really starting to pee me off X-(

I think I have the latest version of ie, i remember when i updated it C& S used to have a little pop up saying it may not be compatible. They hadnt caught up with the latest version yet 😐

I really dont want to have to change browsers just for that.

[digital*ghost]

Most browsers will allow you to import all your settings, bookmarks (favourites), and any saved passwords, so it can at least be relatively painless to switch if it ever comes to that.

[punch*drunk]

I've had different browsers in the past, but I like to use ie for my ebay stuff. I do have the latest version, cant understand why it wouldnt be compatible.

Doesnt sound like anybody else is having issues, so maybe its just my computer. I think its on it last legs anyway. Starting to get a bit noisy. Maybe its a good excuse to buy a new one.

[thecatspjs]

since I was migrated a few weeks ago my labels have been taking much, much longer to print.

when the print pop up appears it is often blank for YONKS 😉 an abnormally long time for a download ... more than several minutes

however, they do eventually appear

I think I will do as was very helpfully suggested in an earlier post,  and check that I am running the latest version of everything I need to

[yodablu]

I use IE as well & havent had any problems either.