Trouble with Bungalow Qld sorting centre

I have just been left neutral feedback by a buyer who has not received their parcel yet. On checking the tracking it shows that the item arrived in Bungalow, Qld, on April 2nd and hasn't moved since.  I'm not sure, as a seller, what I can do about this from NSW. Has anyone else had a problem with this sorting centre?

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Trouble with Bungalow Qld sorting centre

If you provide a full refund to a buyer, you should actually get all but the 30c payment processing fee refunded by eBay. 

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