Trying to solve a dispute

[carolyn4705]

I lodged a dispute I’m having with a buyer over 5 weeks ago with EBay and I haven’t heard a thing! I’ve emailed them twice (which was hard to do as you can’t go back to your first enquiry but have to lodge another one) and I’ve called the EBay Australia number which has a message saying email them. I’m really upset as I want this fixed. Is there an easier way??

[springyzone]

Thank you for getting back to us and clarifying the situation.

Yes, that is definitely a problem with the buyer and I am so glad you were able to get onto ebay and sort it out.

My sister & I were the same position a couple of times in the past. One buyer paid for a heavy pick up item but demanded we post at no extra cost, said it was mandatory to include it on ebay. So, so annoying when buyers don't read the ads properly or just disregard parts.

I am  glad you were finally able to cancel.