WARNING TO SELLERS: LACK OF KNOWLEDGE BY AUSTRALIA POST CUSTOMER SERVICE

[a_lovely_room]

I paid extra and used express post international to send a parcel to the United Kingdom thinking this would be safer. The parcel sat in UK Customs for 5 days and arrived with two broken pieces of 21 pieces.  Every time I phoned Australia Post regarding the buyer's claim I was given incorrect information.  The correct information apparently is that Parcel Force do not go by the international regulations and have their own set of rules.  Australia Post customer service is not aware of this.  Australia Post customer service is also unaware of the maximum claim for non-insured items.  Over the counter Australia Post employees and those phoned all think the amount is $100.  The actual amount has just been reduced to $50 which means although Australia Post increases its postal charges regularly the maximum claim of non-insured parcels has halved.  

[thecatspjs]

Registered Post International still has up to $100 compensation. 

Other international AP products have only up to $50. 

Extra cover can also be purchased with a number of products including express post international. 

I find that it is more beneficial to double check post guides and product terms and conditions, rather than relying on AP representatives to provide any accurate advice.  At best the advice is inconsistent between different reps or at worst it is wrong.

I find APs May 2013 International Post Guide quite comprehensive and I always double check before I post anything o/seas the service I am paying for  http://auspost.com.au/media/documents/international-post-service-guide-may13.pdf 

Compensation available on international products is on page 38 on the guide.

[mumsandbabyshoponline]

It is only $50 if insured no insurance no refund.australia post burnt 2 of my parcels recently and only got postage refunded

[davewil1964]

0 from 6

[kustomizer99]

The people who work at Australia Post aren't there because they want to be..... they're there because it's all they can get.