What Would You Do About This Customer Not Telling The Truth

[excellenta]

Hi Everyone,

I have sold an item to a customer and accidentally marked it as posted on Wednesday along with the other 15 items i sold, but was going to post Monday because i have had new stock from my supplier so i didnt bother telling my customer it was not posted and was going to express post.

What has happened is that she has sent me a message saying that she has received an empty parcel which was not sealed. I offered her a refund and apologised knowing that this was not true. Of course i will give her a refund because i havent sent the order yet, but she is plainly not telling the truth. What would you do about this?

Any suggestions would be very much appreciated.

Regards

Adrian

[digital*ghost]

I can't condone not informing your customer of delays to postage (they would have easily been able to figure out it wasn't sent when advised as soon as they received the express satchel...)

-But- wouldn't it have been easier to say "no worries, I'll send out a replacement on Monday" - if the buyer was trying it on, they certainly couldn't complain afterwards that they didn't receive two. 

[curraone]

hey that's clever, dg!

[padi*0409]

---

@curraone wrote:

hey that's clever, dg!

---

Unless they happen to be one of the 5% or so that get on the boards (or is that 0.5% now that the boards are "hidden".....LOL not....)

[englishrosegardens]

If they're trying it on, there's nothing to stop them doing it again if you do send the item, so there's no way I'd send it now. I'd be thankful that you didn't post it and that you escaped having to refund and lose your item. If I accidentally marked something as posted I'd unmark it as soon as I realised.