Where are the promised new Australia Post services?

[spicy-pickles]

On 2/4 I received an email titled Important changes to Click and Send from 8 April, which promoted the following:

Click and Send will be modified to reflect the launch of our new range of parcels products, offering you greater flexibility and control when sending parcels in Australia.

You will be able to choose from three core speed-based products, all with tracking, and then select add-on features to create a personalised parcel solution.

Choose your speed - Courier Post, Express Post, Parcel Post

All our products now give you the options to add 'Extra Cover' or 'Signature on Delivery'.

We have introduced Courier Post, a new product for when you require urgent same day delivery, for select metropolitan areas within the same state.

However...

- There is NO option for Express Post for flat-rate satchels/boxes.

- There is NO option for Courier Post for either an own packaged or flat-rate satchel/box .

- There is NO option to add Extra Cover for flat-rate satchels/boxes.

So what's the story? Some of these sounded like a great way to counter the price rises, but so far all I see are features removed, not added.

I was really looking forward to Express Post and/or Extra Cover on flat-rate items being added this update 😞

[digital*ghost]

Alice stated numerous times on the boards that the maximum compensation payable for a flat rate satchel item was $100, so I don't think extra cover was ever intended for flat rate satchels.

However, if a post office accepted payment for extra cover, they would not be in a very good position to deny paying out compensation. 

[spicy-pickles]

Thought I'd give it a try adding extra cover to a flat-rate package at the counter just to see if it was possible as some people claim. There was absolutely no way to add it. So all C&S flat rate items now carry no insurance and you even can't get cover (Aust Post compo aside).