@teabrush wrote:
UPDATE:
Seeing as it’s now the weekend, my husband has kindly offered to go to the buyer’s residence and pick up the canopy this afternoon - this would be a two hour round trip in Saturday traffic.
That is, if the woman will answer her phone/email and agree to it. But, with the possibility of having to return it at cost to her, she may think upon the proposal, who knows.
If so, with the canopy home and checked for damage, I could close the dispute in PayPal and press “accept refund”.
Or, do I continue to fight the dispute in the hope that I will win?
Then, there’s the matter of the negative feedback still to deal with…..
However, I’d appreciate advice on whether this is the right course to take.
Thank you to everyone who has commented here so far. It is appreciated.
Re your comment above - "in the hope that you will win" - you will win a paypal dispute - there is no buyer protection for pick up items.
Based on what I would do, which is right for me, but may not be right for you, is to:
- Refuse the request to refund and escalate the claim to a dispute in paypals resolution centre.
- Clearly write out the reasons why you are refusing return and refund you may wish to include things like:
My listing description clearly notes that it was the canopy only for sale, and that poles and ropes were not included in the sale.
The listing clearly shows that the canopy was available for pick up only. No freight service was offered.
The Paypal user agreement clearly states that there is no buyer protection for goods that are picked up.
The canopy was picked up by a courier that was organised and paid for by the buyer.
- When you win the paypal claim you can then ring eBay and get the negative feedback and any other defects such as low DSRs removed.
