Winning bidder claims account has been "hacked" and they did not bid.

[thesidehustle67]

Winning bidder claims account has been "hacked" and they did not bid.  There is a next highest bidder but I think that the first bidder has changed their mind.

How should I proceed?

[*sparklz*]

4 days from the sale date open a non payer dispute and 4 days later close it as you have no idea how many others this was done too.

Give them the strike they deserve.

[thesidehustle67]

thank you sounds like a plan. I have offered the next higest bidder the option. Thanks for taking the time

[curraone]

I have some notes from previous posters:   (sorry I can't remember who)

Dear xxxxxxx

Sure, no problem. I understand you would prefer to cancel your purchase.  

The method I use for closing a transaction is to follow the case procedure through ebay, hence you will still have the opportunity to purchase by paying within 4 days. Should you still wish to cancel the transaction, simply ignore the case and I shall close it on day 4. This then ensures that my ebay fees are credited back to my account. Thank you for your understanding.

Kind regards,

Open a non paying case, this way buyer gets a strike against their account and you are ensured of getting fees back.

If you send a cancellation he may not tick it and you will need to wait 7 days anyway before it's cancelled and you can relist. If he ticks non acceptance, you don't get the fees back and you can no longer open a case.

IVE BEEN HACKED

Thank you for letting me know.

I will alert ebay on your behalf so that your account can be suspended until your security issues have been sorted out

and BLOCK BLOCK BLOCK the buyer

you should not offer the item to the second bidder until your case is closed.

[curraone]

  (sorry I can't remember who)

ps: found it - it was

thanks to kopenhagen5 25 may 2013